James S.
Unconcerned to help
So today I made an appointment for my mom to get a pneumonia vaccination at the walgreens in st.louis at Crestline and telegraph. The appointment was at 1130. I got my mom who is 84 into my car and to the store which is a chore by itself. She is 84 and struggles to get around. We get there a little early to check in. Then the lady says I don't have an appointment for you. I explain to her that I made the appointment and show her the info on my phone. She gets an attitude and tells us too bad u will have to reschedule. I asked to talk to a manager and she says I am the manager we can't take you today. At this point I asked to speak to her boss. He comes out and I explain to him and show him the appointment info. I explain to him how hard it is to get my mom here but he takes no concern in this. He just says you will need to make a new appointment. He try to explain to me about lot numbers on the meds which I know is a line of BS. I work on med refrigerators and know how they are recorded. It does not take an hour to record this info. There is no one else there for another appointment. We are it. So we leave with no vaccination. My mom explains to me as we are leaving that a friend of hers made an appointment for her to get the same vaccination at the fenton store a week before and the same exact thing happened. Then we go to the drive through to get my mom's pain meds and they tell us they have been back ordered and they do not have them. I got back to my mom's and changed her over to CVS. Upon telling friends about this experience they all had similar stories about walgreens and have all switched to CVS.


