Chantel F.
Pharmacy tech needs to be retrained on customers service Ashley, Ariana, Jennifer etc
On 12/7/22 @ 12 pm I came into the pharmacy today to pick up my prescription I was just informed that I was positive for the flu when I walked up to the window there was a lady African American heavy set lady and there where 3 additional tech all of which was talking among each other the lady at the counter was just typing as I was standing there waiting to be service after a few moments I explained to the cashier that I had the flu and if she can please service me and that all she does is type I’m literally sitting here sweating after that she said thank you and walked away and then I asked if my husband medicine was also ready she said yes and to wait I sat down to wait and this is not the first time I have had a problem with the pharmacy my husband has had major brain surgery and has to take lots of different medications and I have been denied medication to the point I have to call Medicare to call the pharmacy to release is medicine which is his seizure meds, blood thinners and one tech even told me his medication where not due for refills and the day of your black out I had to travel far to get his blood thinner meds cause the tech told me it was not due for refill when really it was she just ran the wrong insurance as I was leaving one of the techs Jennifer approached me asking me if I had a problem and that the tech was filling script on the computer that’s why she was not serving me I told her that as a customer the customer is to be serviced first and then resume her task if you walked into a doctors office not feeling well and the receptionist was just typing and ignoring you is that fine no so a pharmacy should comply the same customers first as well me trying not to spread the flu more then needed once they knew I had the flu they should of expedited my order for the safety of the employees as well as customers the ladies I dealt with was Ashley, Arinia, Jennifer was the techs your techs needs to be retrained for customer service I am a loyal customer had have been at the pharmacy for over 10 years and this last year the pharmacy has gone down hill with customer service Thank you Loyal customer unsatisfied


