Wake LifeReviews of wakelife.co

Response from Wake LifeJul 23, 2025

Wesley, We’re genuinely sorry to hear that your experience didn’t meet your expectations. From the moment you reached out, our team has gone above and beyond to make things right. You confirmed that 19 of the 20 bags in your order were successfully delivered, and as soon as we learned the final bag was missing, we immediately sent a replacement. When that one, unfortunately, didn’t arrive either, we sent yet another — doing everything in our power to ensure your full order was fulfilled. We even offered a refund for the missing bag as a further step toward resolution. As we've explained, once an order is in the hands of FedEx, we no longer have control over what happens in transit. If a package doesn’t arrive, all we can do is respond quickly and do our best to make it right — which is exactly what we’ve done in your case. We’ve worked directly with FedEx on your behalf, shipped multiple replacements, and offered a refund — all in good faith and with a sincere desire to resolve the issue. With over 80 five-star reviews, we’re proud of the quality, care, and service we consistently provide to our customers. We encourage others to read those reviews and form their own impressions. While we strive for 100% satisfaction, there are unfortunately rare instances where, despite our best efforts, we’re unable to meet someone’s expectations. We remain committed to fairness, integrity, and doing the right thing — and that means taking responsibility and offering solutions when things go wrong. We truly wish this situation had turned out differently and hope it’s clear to others just how far we’ve gone to make things right.