Darren C.
Purchased an item that was out off…
Purchased an item that was out off stock, was told it would ship in a few weeks. Received my ballast upgrade several months later. Most of the season has came and gone while I waited to receive. I called several times and was given several different ETA’s Ballast upgrade requires parts not sold with bags, not mentioned any where but it is labeled as an exact fit? Not quite, your gonna need to do some plumbing.
Response from Wake LifeSep 25, 2023
Hi Darren! You ordered from us on 7/7, and your order was shipped out on 7/19, well within our stated shipping times of 5 to 10 business days. We apologize if this was not within your timeframe, but we did communicate this to you, and it’s also stated on our website. We also are not sure what you mean by “ballast upgrades requires parts not sold”. Please feel free to reach out to us to discuss in more detail- [email protected] Thanks! Wake Life