Wake LifeAffordable Ballast Bags For Surfing And Wakeboarding.
Wake Life (wakelife.co) has 95 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Air & Water Transport · Townsend, Georgia · Since 2011
ExcellentSales 4.9
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Air & Water Transport · Lawrenceville, Georgia
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95 approved reviews, newest moderated first
aaron W.
Ordered from them around Thanksgiving and a couple items I ordered had shipping delays which were not the fault of Wake Life. I’ve been impressed with their efforts to keep me informed as they worked with the USPS, including offering to give me a refund. No business is problem free but it’s how you handle those problems and I am really pleased with their personal service and efforts to resolve the situation.
Daniel F.
We had a group of folks coming in to surf with us before the holiday weekend and I realized I needed more bags of lead/steel shot. I reached out to Spencer via email and he not only offered me a killer military discount he got the bags out immediately to me so I had time to dial in the wave before our guests showed up. I appreciate Spencer and the extra mild he went to help me out.
Brandon
WARNING‼️Do not buy anything from Wake Life! Scam company! Terrible non existent customer service! They don’t post a telephone number and won’t respond to any of my emails for the last two weeks. I ordered ballast bags from them, they took the money supposedly shipped out December 14th. No bags, no money, no response, dead end tracking info! Beware! Nothing I hate worse than scammers!
Response from Wake LifeJan 6, 2021
Brandon, We appreciate you bringing this to our attention, with Covid our fulfillment process has been disrupted and we have been having some very long delays in the shipping process for multiple reasons including some delays we can't control coming from USPS themselves. All that being said we have contacted you via email to apologize, please reach out to us with anymore questions at [email protected]
Tim M.
Great customer service!
Gwen S.
Bought these to enhance our wake. What used to have a good run on our lake but now it is great with these. The added weight produces a great wave that provides us a longer wake ride every time. Super high quality bags that we can thrown in and out of boat whenever we need them. Even with COVID year they really didn’t take long to get to us. And customer service kept us up to date about shipping
Phillip
Ordered items on November 27th which included lead bags and a surf rope. Wake Life shipped my products on December 22nd. Received items on December 28th. However, they still charged my card on November 27th.
Response from Wake LifeDec 29, 2020
As we already told you via email, USPS has been completely overwhelmed the last couple weeks with the Holiday rush and Covid related issues. We have absolutely no control over what USPS does with your packages, we are always here to advocate for you to find your bags and try to figure out why they took so long to be delivered but we can only do so much. Also as we told you via email, we were even willing to send out more bags to assure you get your bags in a timely manner, and we make sure every customer gets their full order. We are a bit confused by the 1 star review considering we have worked with you and done everything we can to make your order right and explain that we did ship your bags before December 22nd, but unfortunately USPS deliveries have been majorly delayed recently due to Covid and the Holidays. This is the statement directly from USPS on their website that reads "ALERT: USPS IS EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. WE APPRECIATE YOUR PATIENCE." Also just for clarification, there is no company that would ship over $600 in bags without charging you first. So yes we did charge you on Nov 27th when your order was placed, like any other e-commerce business would do and like we do with EVERY other order we have shipped out to our thousands of customers. Thanks, Wake Life
Bryan S.
Awesome customer service! I am very impressed with how quickly they responded to my email inquiries. Both times I received a response within one hour. They were also very accommodating in replacing a item that was damaged during shipping.
John H.
great product at fair price