Metal Fab S.
Quality control issue
Shipping was fast and the products are usually high quality. However, on two orders of the same product, 25% had major quality control issues. I reported it to customer service along with pictures and never received a response. For the price, I do expect a consistent quality product. We were able to alter and work with them, but should not have had to.
Response from WagnerJun 5, 2026
Thank you for bringing this to our attention. We’ve shared your feedback with our customer service team, and a Wagner representative will be reaching out to assist you in resolving this issue. We sincerely apologize for the inconvenience this has caused, especially in disrupting the momentum of your project and falling short of your expectations. You should be able to rely on consistent product quality, and we completely understand your frustration with this experience. We appreciate your patience and report as we work to make this right. Thank you again.