WagnerReviews of wagnercompanies.com

Response from WagnerSep 8, 2026

Hi Janel, We're very sorry to hear about your experience and understand how frustrating it is when shipments have consistently arrived later than expected, especially when you're planning projects and relying on materials to keep work moving forward. We recognize that timely delivery is critical, and we apologize that we've fallen short of your expectations. This is an issue we've been actively working to improve, particularly as we've faced challenges this summer. We're continuing to implement solutions to help reduce delays and provide the level of service our customers deserve. We truly appreciate your continued trust in our products and material selection, and we're grateful for your business. Please know that we're committed to delivering a better experience moving forward. Thank you for taking the time to share your feedback.

Response from WagnerSep 1, 2026

Hi Larry, we sincerely apologize for the frustration you experienced while using our website. While we're glad to hear that you were pleased with our inventory availability and turnaround time, we're sorry that issues with our website made the ordering process more difficult than it should have been. Slow site performance, filter functionality issues and checkout difficulties are not the experience we want our customers to have. We understand how frustrating these obstacles can be, especially when you're trying to complete an order efficiently. Please know that the concerns you mentioned are areas our team is actively working to improve. We recognize how important these website functionalities are to the overall ordering process, and we hope to make improvements in the near future. Thank you again for your honest feedback and for choosing Wagner. We value your business and are committed to improving the online experience for all our customers.

Response from WagnerAug 27, 2026

Hello, we sincerely apologize for the frustration and inconvenience caused by this delay. We understand how disappointing it must have been to plan around the estimated restock date, only to find that the item was still unavailable. We have shared your feedback with our team, and they are actively working to address the situation. If you haven't already been contacted, a Wagner representative should be reaching out to you soon to provide an update and discuss next steps. Once again, we are so sorry about not meeting your expectations, and thank you for bringing this matter to our attention.

Response from WagnerAug 21, 2025

Thank you for your feedback, and we’re sorry for any inconvenience caused. We understand that receiving unwanted emails can be frustrating. While we’re unable to manually remove recipients from our automated review requests, you can easily unsubscribe by clicking the link at the bottom of any of our emails. Once you do, you’ll no longer receive further review requests from us. We appreciate your time and hope to respect your preferences moving forward.

Response from WagnerJul 25, 2025

Thank you for sharing your experience with us. We're sorry for the delay and any confusion regarding your delivery. Your order was shipped in full on July 15, once all items were available. Unfortunately, once the shipment is in the hands of the carrier, delivery timelines and package separation are beyond our control. That said, we truly value your patience and appreciate you bringing this to our attention. If there’s anything else we can do to assist, we’re always here. Please feel free to reach us directly at 1-888-243-6914 or [email protected] to speak to a Wagner representative.

Response from WagnerApr 25, 2025

Thank you for taking the time to share your experience. We sincerely apologize that your order did not meet the expected delivery timeline. We understand how disappointing this must have been considering the expedited service you selected. To address your concerns directly, a Wagner representative from our team will be reaching out to you shortly to discuss the issue in detail and work toward a resolution. We appreciate your patience as we work to make things right.

Response from WagnerMar 19, 2025

Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience this has caused. Your input is very important to us, and our team will be reaching out to you shortly to address this issue and work towards a resolution.

Response from WagnerFeb 18, 2025

Thank you for your feedback and for bringing this to our attention. We sincerely apologize for the delay with your order and the difficulties you’ve experienced. Please rest assured that we are taking immediate steps to expedite your order and improve our communication process. A representative from our team will reach out to you shortly to provide updates on your order and address any further questions or concerns you may have. Your satisfaction is important to us, and we are committed to resolving this matter promptly. Thank you for your patience and understanding.