sourdough
My orders are always shipped…
My orders are always shipped expediently and arrive with what I ordered.
Response from WagnerMay 23, 2023
Thank you for the review!

Since 1955, Wagner has been a trusted leader in metal fabrication and architectural railing solutions. As an employee-owned company, we take pride in our craftsmanship, customer focus and commitment to quality. Our expertise spans a wide range of industries, including commercial construction, infrastructure, hospitality and residential projects.More than just a manufacturer, Wagner collaborates closely with architects, contractors and fabricators to develop high-quality, innovative railing systems that meet both aesthetic and functional requirements. Our solutions are engineered for durability, safety and compliance with building codes, ensuring reliability in every application.With a niche focus on railing systems, illuminated handrails and custom metal fabrication, Wagner delivers precision-engineered products designed to enhance any space. Our extensive catalog offers a comprehensive selection of components, while our custom capabilities allow us to bring unique design visions to life.Our team’s dedication to efficiency, technical expertise and exceptional customer service ensures projects are completed on time and to specification. Whether you need a standard railing system or a tailored solution, Wagner provides the knowledge, resources and support to make it happen.Discover why industry professionals trust Wagner for their railing and fabrication needs. Visit wagnercompanies.com to learn more, explore our products and see how we can support your next project.
Wagner (wagnercompanies.com) has 235 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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sourdough
My orders are always shipped expediently and arrive with what I ordered.
Response from WagnerMay 23, 2023
Thank you for the review!
Troy
I have been ordering a long time from Wagner online, I used to have zero issues, but a week or so ago I tried to do an online order & it said our account was locked down. I went back & forth with customer service as well as our GM while I was out of the office as to why & trying to get resolved. Finally it got fixed on 5/15/23. Also lately I have noticed the website has been working extremely slow, taking a long time to open parts after searching part numbers.
Response from WagnerMay 18, 2023
Thank you for your feedback and continued business with us, Troy. I'm so sorry to hear about your recent online ordering experience with Wagner. We are aware of this issue and are actively working to resolve it and implement changes to ensure this issue doesn't happen again. -SG
James L.
Excellent customer service and fast delivery!
Response from WagnerMay 5, 2023
Thank you for the positive review, James!
Mike W.
Great, knowledgeable sales staff! Matt Drago was able to process my LumenPod order quickly and efficiently. Wagner folks are always patient, helpful, and pleasant!
Response from WagnerApr 20, 2023
Thank you for your kind words, Mike! We're so happy to hear you had a great experience working with the Wagner.
Brad
TERRIBLE website update. The fact you for some reason now cannot check out with a CC and have to wait for a customer service rep to call is a bad business model and super frustrating on the end user.
Response from WagnerApr 20, 2023
Thank you for the feedback, Brad. I'm sorry to read your frustration with recent changes to our checkout process. Our IT Team has identified the problem that resulted in us having to implement this less-than-ideal checkout solution and is working to rectify it. Please know this is not how we strive to do business and we are implementing changes to ensure this issue does not happen again. -SG
Cul
Quick delivery
Response from WagnerApr 4, 2023
Thank you, Cul!
BL
Components I ordered are exactly the ones I wanted. Thanks!
Response from WagnerApr 4, 2023
Thank you for the review! We're happy to hear you had a positive ordering experience with us.
Dennis
As always, my orders are filled promptly and correctly with high quality products. That's why I will continue to buy from Wagner.
Response from WagnerApr 4, 2023
Thank you for the wonderful review, Dennis! We appreciate your continued business with Wagner.