wafdbank.comReviews of wafdbank.com

I've paid off two mortgages with this company and held a checking account for most of ten years. Today I got a letter saying they are closing my account, with no explanation. They're friendly until they're not. Initially they responded on a different review site with the standard "we feel your pain, contact customer service so we can fix this issue" but when I pointed out that they were being disingenuous because the Bank is not gonna reinstate the account, they removed the response.

This bank has made mistake after mistake with my account, to the point where I am on the phone with them almost daily. They also will not allow you to make international purchases with your debit card. So, if you go out of the country you’re out of luck. Also, if the online purchase you want to make is foreign you’re out of luck. The customer service phone number usually has a 20-30 minute hold time, and the service you receive is atrocious and novice. The representative always seems new.

If you love having your money held hostage, then this is your bank! Initial issues with linking my Citibank account while my direct deposit was sorting out, major delays in transferring money from WaFd to Citibank (it was supposed to happen the same day but instead took FOUR days), waiting 10 days - 10! - to get my debit card in the mail since they can't print cards locally, holding for 20-30 min any time you need to call the main customer service number, having to get a code texted to you EVERY single time you call, and getting charged an overdraft fee when it was WaFd's fault for randomly un-linking my Citibank account. I'm 54 and have had accounts at most of the major banks throughout the years, and I have to say that WaFd is THE ABSOLUTE WORST! I'm closing my account and sticking with Citibank. Even though they don't have brick & mortar banks here in Salt Lake City, at least Citibank gives a lot more grace when it comes to any hiccups, so this whole experience has only made me appreciate them more!

Following the death of my Mom over 8 years ago I contacted WaFed by phone to remove my mother’s name from our joint account then followed the instructions I was given and emailed them the documentation they requested and my mother’s name was removed. Then 3 years ago my mother’s name was back on the account. When I contacted the bank they told me that that I had never contacted them, the procedure I was told to follow to remove her name was not their procedure, they never would have told me to do what I had been told to do, then I was called a “liar”. I have been attempting to get my mother’s name removed ever since but WaFed does not wish to help me. They just want to argue with me and verbally insult me. Then yesterday I called WaFed customer service because I my debit card is about to expire and I have not received a new one. They sent my card to an old address that I haven’t lived at for 4 years even though I gave them my change of address when I moved and even though I have received correspondence from them at my correct address the past 4 years. I was told by 2 different customer service customer service representatives that they needed a copy of my driver’s license to issue me my debit card. They asked for my email address as they were going to email me a form that I needed to email back with a copy of my driver’s license. But I never received an email. Today I attempted to used my debit card and it was declined. So I called customer service and was informed that my current debit card was canceled because my new card was sent to the wrong address. I tried to explain to the customer service person that I spoke to 2 different customer service representatives yesterday who told me I could continue to use my current debit card until it expired. While I was trying to explain the customer service person began speaking loudly over me and wouldn’t allow me to continue explaining. I then attempted to tell this person that I hadn’t received the form that I had been told yesterday would be emailed to me so I could send them a copy of my driver’s license. This person then told me I wouldn’t have been told that they would send me a form by email for my driver’s license because that is not how they do it and to just send my a copy of my driver’s license to some unknown random email address. Now I have no access to my account. What is wrong with this bank? Do they not train their personnel how to conduct themselves professionally with customers? Do they not train their personnel on proper bank procedures so instead each person makes up their own? Thank goodness this bank is not my primary bank. I have previously moved my CD account I had with them to my primary bank because I don’t trust WaFed with large amounts of my money. I will be moving my money in my remaining WaFed account to my primary bank, The Bank of Hawaii, where I have always received outstanding professional customer service!

This bank should have not existed. Outdated system, poor customer service and call center reps are not capable.

I hate this bank. Unfortunately WaFd bought my previous bank and it has been nothing but problems since. I highly recommend avoiding opening an account here.

The worst bank I've dealt with in the last 30 years. Their systems are beyond outdated. The few customer service reps I've dealt with have all been rude and unhelpful from the moment they answer the phone. Practically every issue I've had required me to pyshically go in to a branch to resolve. Transactions are constantly declined for "fraud protection" even at places where I've successfully used my card in the past. They have frozen my Zelle transfers on multiple occasions because of "suspicious activity" when I'm literally sending money to my own family members. Use literally any other bank instead. Even keeping piles of cash under your mattress would be better, at least then you'd be able to use your money when you want.

Their sight is always down, app is always down. Good luck getting your activity. Constantly forced to reset passwords that are valid. No worries, you can always call their support line "Your wait time is 1 1/2-2 hours". And don't think you'll ever find an ATM that you can access without charges, unless you go to their physical bank location. Not gonna happen. They are clown shoes.