VyStar Credit UnionReviews of vystarcu.org

If I can rate this bank below ZERO, i will gladly do that. Horrible service, horrible banking. My debt card expired and I notice that only in the store trying to pay for stuff. Call VyStar and order new one hoping I will get card in 7 days...after 15 days "NOTHING" I went to branch, they ask me to pay 5 bucks to issue new. (???) I was so mad I withdraw all my money and after that action they issue new card. Now, same issue with second account and second card...absolutely same same same stupid issue. "CARD WAS RETURNED BY POST OFFICE" !!! How come statements coming every month ?? This is all about 5 bucks, teasing and sucking money from customers. After 30+ years I am forced to leave this institution, and honestly management and big heads in mahogany rooms should seriously think about ratings here...VyStar was once excellent bank for all Jax people...not now. Thanks God, there is much more better options in Jacksonville !!!!!

We have been members of VyStar for over 20 years personally and have our business account with them for 2 years. Ever since they upgraded (bought their own software), it has been nothing but issues and their customer service is ridiculous! WOULD NOT RECOMMEND THEM TO ANYONE!

They told me it takes 5 to 10 business days to receive a new card, I called the 11th business day and they argued with me.. two days later I received a check in the mail and a letter saying my membership is revoked

If I could give a zero-star rating, I would! This company was used by the car dealership where we bought our VW. We have had the automatic payment set up the entire time and our own car insurance for two years. Our car was recently repossessed without any warning, and after we called, we were told it was because they were taking insurance coverage payment from our monthly auto payment without our knowledge! They tell us we now owe back payment for insurance and insufficient monthly car payments. Also, they say that in order to get our car back, we will have to pay the entire amount of the remaining loan or it goes to auction in one week. They made No email or phone call attempts whatsoever to try and clear this up like humans. So disgusted!

Hello, My name is Mike, I have been doing business with Vystar since 1979. Over the years I have noticed a real decline in how you treat your customers. The big blunder with the software was a terrible mess. My family all left but I chose to stay with you until now. I had my debit card stolen and I went in to get another card as I make all my transactions via card. I was told you have chosen to no longer provide a card at the branch and that I would have to wait for it in the mail. WHAT ARE YOU THINKING? You have the ability to take care of the customer right then but choose to use snail mail? Extremely inconvenient. Hope it saves you 3 dollars. You all have 6 and 7 figure incomes that you are making off you customers money. This is the last event for me I will be moving on and considering doing more cash transactions as banking has become expensive for everyone except the banker. I’m sure this was a financial business decision but it affects customer service, we are the customer. Impossible business partners! That is all! Good Riddance.

Longest lines at the branch that I ever encounter in my daily life. Vystar makes things so much more difficult

Now my accounts have disappeared from the website. Go figure and no one can help me.

Got auto loan through Vystar credit union. Due 6th, lot rent due 5th. Had to go in to branch to change due date. Payment due was $292, set up autopay on 14th for $350. Car was repossessed for non payment. Called. Confirmed last payment was for $350, but back in April. This is now Sept. Told call my bank. Bank says problem on their end. Called Vystar back. Not only did they NOT set up autopay, but they NEVER EVEN CHANGED THE DUE DATE . The very reason they made me go in to the branch in the first place! I filed bancruptcy five years ago and the dealer had to call 12 banks to find somebody to give me a loan. Now, FORGET IT with a repo on my credit report on top of this. They CLAIM they sent me an e-mail, but I never got one! They claim they sent a letter, but the only thing I get from them shows payment due amount and outstanding balance. NOTHING about non payment. All because the woman at the branch NEVER SET UP autopay, NEVER CHANGED my due date. The VERY REASON I was told to come in to the branch. Now I had to miss work because I had to call off. LOSS of wages! Got a point at work (Disney) for calling off. Three points within six months and I am TERMINATED! NO POSSIBILITY of EVER getting a new car with a repossession on top of a bancruptcy. No transportation! All because of the COMPLETE INCOMPETANCE of Vystar! I am waiting for a callback from a lawyer because I am seeking damages. SHE NEVER EVEN CHANGED THE DUE DATE!