VuoriReviews of vuoriclothing.com

Sick of being bombarded with their adverts that always cause my browser to crash

My fiance purchased a pair of the ponto performance jogger for me for Christmas. I was super impressed with the material and comfort at first. However they quickly became pilled like some cheap microfiber sheets off Amazon. I tried to write Vuori and let them know and they said I could only return them to the store. The customer service left quite a bit to be desired as they were terrible and do not stand behind their product. Poor quality for the price. Go to Lululemon instead, they at least stand behind their product.

Accidentally forgot to input the discount code. The order went off and I contacted customer information five seconds later to see if they could apply the code or cancel the order. They said even within one minute they cannot cancel the order and cannot apply a discount code. They suggested I return all the products and re-order them again. I suggested this was bad for the environment and they said this was not their problem. Clearly not caring about the environment and unhelpful as a company.

Terrible website takes your payment without letting you change shipping settings. Customer service refuses to correct anything even if you act right away. Their only solution is to buy more stuff. These people are scammers stay far away, you can find better gear from reputable sources.

Been waiting for two months it’s embarrassing. (3nov) (17nov) - I don’t think I’m going to get my order. Support doesent exist. No shipment sent. Don’t waste money on them like i did

I had a terrible experience with this company. They added a subscription to my account without my consent, and when I reached out to customer service to cancel it, I received no response. This lack of communication and transparency feels incredibly unprofessional and misleading. I would caution others to think twice before purchasing from this company.

make sure you check your receipts as it appears vuori is trying to scam you by not refunding you the full amount - easy to miss and I'm sure they are counting on people not catching them! my receipt shows a a return subtotal of 126.40 and 7.58 tax which would equal a return of 133.98 yet the return total shows 128.50 and thats all that was refunded! I reached out to get their help and online support was not efficient or helpful!

They let you order on a .co.uk branded website which clealry says free returns but if you try every single item says “international returns ineligible” WHAT A JOKE