VuoriReviews of vuoriclothing.com

I purchased a Halo Essential Wideleg Pant in a London store and experienced fabric fraying after one single wear. I contacted customer service multiple times by email and through the official form, provided photos, and waited over a week without a clear response or solution. I keep receiving emails from different agents with no one actually addressing the issue. Very disappointing experience, both in product quality and customer service.

terrible customer service...long time customer having spent a bunch of $$, submitted an order realized was wrong size, tried to change within 2 min, very hard to find customer service #, and they won't allow the change so now i have to go through the process of waiting to get the order and send it back...massive waste of time, dont shop here

DO NOT ORDER anything off of their website! I placed an order in the Manhattan Beach store on December 10th through an associate. It never showed up and I realized that the order never went through. I replaced the order online on December 26th ( was supposed to be a Christmas present but obviously, that was a bust.). It is now January 10th and the order still has not arrived. I have contacted the company by phone and email and they simply stated that they have 10 business days to deliver. The website states 4-7. Vuori's main headquarters are in San Diego, the recipients address is also in San Diego. I tracked the package which sat at a facility in San Diego and never moved for well over a week. It is now in Columbus Ohio!! Every time I reach out to this company by email they don't respond for another 3 or more business days. I am going to dispute this with my CC company and never order from them again!

Terrible system I went to exchange a gift for a different size, and they did not explain to me beforehand that I had to purchase the product again in order to make the exchange. I didn’t have money with me at that moment to repurchase it, and they also didn’t explain before processing the return that this was how the system worked. As a result, I had to return the gift instead. I think the system is horrible, and even worse that they don’t explain this before carrying out the procedure.

They emailed me that an expensive item (Xmas present) was delivered to my house but it was not. Called yesterday 12/22 said they would research the issue and get back to me. Heard nothing so called today 12/23. THEY ARE CLOSED till the day after Xmas. Bad time for customer support to not be available leading up to Xmas in addition to messing up a Xmas delivery!

Community V1 Program for trainers is a bad joke. I've been in the fitness industry over 40 yrs and a Personal Trainer for 20. I applied for the V1 discount program and provided all the credentials requested. I was turned down because I don't have an on-line schedule they required. (I train older adults in-home and assist PT in care facilities. That population doesn't require any online scheduling! I'm self-employed.) I have trainer discounts with all the other top brands and have never had an issue getting them. Once my application was denied, they acted unprofessional and immature. Now I'm not even able to apply online! I'm a widowed mom of 3 who has supported myself with trainer income. I've been training longer than the staff has been alive, yet they deny me a discount. I could've been a great ambassador for them, too! So if you're a HS grad who got your Personal Trainer certification at a weekend course and work at the local Y, you can get the discount because you have a MindBody app. But I can't. Ridiculous! All your platitudes and "Ommm" vibe is phony - you could care less about the real community out here.

Late delivery. Emailed customer service and they just copy and pasted information from the website that turns out to be false.

Shady and Dishonest Company! They cheat and lie about their shipping policy by promising a certain Delievery date in a shopping cart but after the order is placed, the shipping dates change dramatically, like 4 working days to pack the items( ????) and 7-10 days shipping! Like they are shipping to another country! CS does not care and ignores the problems by blaming the customers for all the issues! Big time Scammers!