VuoriReviews of vuoriclothing.com

Bought a lightweight jacket, worn a few times only, the zip has already come off. Very poor quality.

Vuori is seemingly high fashion in the leisure clothing industry these days, but the product is just so so, way overpriced, and customer service is non existent. You can definitely do better purchasing from other leisure wear vendors. Much better...

Vuori makes good products but lately they have no phones for weeks "while the enhance the customer experience" which is beyond me why it takes over a month do do. Meanwhile, they expect customers to do all the legwork because it they don't respond to texts in a timely manner. I had to send something back and and as a long standing customer who has spent thousands with them I asked for a replacement. they denied me. The day they got it back they gave me a store credit, but given the size was off I got a smaller one which via text someone said was wrong. SO i asked to change it, as it was in within the hour. "oh we can't do that." I was shocked, just send it back. and we will issue a refund." well it takes 2 weeks and they have held onto my money for a month because of the lack of phones, and random responses via text. I said I was going to have to leave a review of this experience, "oh we can see what we can do." I almost held off, but that means they chose not to do anything which is beyond me. They are sustainable, and a quality product, just not sure why hating on the customers

Same problem as below. Ordered 3 weeks ago, been chasing customer service via e mail, text, Instagram chat and no response on any for over a week. They have even disconnect their phone line. The only thing they did efficiently was take my money. They only get two stars because the clothing is amazing. About to start investigating an insurance claim to get my money back.

So disappointed to be told that vuori will not repair their products after a year. The waistband of their pants fell apart but they will not replace or repair after 6 months!!! Their pants should last longer than 6 months!!!!