VuoriReviews of vuoriclothing.com

After a month I am still waiting for a refund on two returned items. Customer service is nonexistent!

This clothing company has the worst customer service imaginable. I placed an order for two pairs of pants 20 days ago. I receive one pair, and the other has been "processing" for 20 days. Customer service doesn't pick up, and they don't reply to emails (I sent two). If you want to actually RECEIVE your clothes, don't order from Vuori.

Buyer beware if you live outside the U.S. Despite their well-publicised “free return” policy, this is very difficult to arrange if you don’t live in the U.S. In Australia, you can deliver the item to a location in Melbourne or Sydney and that’s it! For me, that would involve a 160km round trip. Clearly not feasible so on the advice of Vuori, my only option was to pay $27AUD to post it back. Nowhere was this policy publicised. NOT HAPPY!

For the third time, I have ordered from Vuori during their sale and later had my order cancelled because they “ had a mismatch in our inventory that allowed customers to purchase Sale Items that were Out of Stock”. And in return for my discount of 50% off the sale item, Vuori offered me 20% off a full price item, essentially asking me to instead buy the same items in a different color for a lot more money because they messed up. Maybe understandable the first time it happened in Nov 2021, not so much when it happened again in Jan 2022 and completely unacceptable for it to happen a 3rd time in July of 2023. The least Vuori could do was offer me the same item in a different color they actually have in stock at the same price they accepted an order from me at. Extremely poor customer service and highly unsatisfactory offer for their ongoing inventory tracking problem!

Terrible customer service. No clue where the online order is 2 weeks in. I disputed with the company. Don’t order from here if you want customer service. Queries go unresponsive..

2nd horrible experience with online ordering with Vuori. Shipping delays (out of their warehouse) are horrendous. Customer service is non existent because they can only basically tell you, only by text, you are stuck with your order even if they are backlogged. Trying to cancel an order after 8 days of it just sitting there in cyber space is impossible with no updates. If you don’t find it in a store, don’t order unless you can wait a month!

Very poor quality. Side zipper fell apart after first wash done as indicated on care label.

I placed a gift order on 3/15/23 to be shipped directly to my friend. There was a new purchase discount code offered of 20%. I selected the items and put them in my cart. Following the prompts from their system, I added the discount code, and it showed on the pre-invoice. I was then directed to payment information/verification page. I was asked to confirm purchase and I did. Once completed, the final receipt did not show the discount (about 30.00). I tried immediately to cancel and restart but there is nowhere on the website to do so. I emailed and received a canned response that they would have a representative reach out. I opted for the free shipping (7-10) days, so I know it wasn't processed yet. I was informed they would not honor the discount their system removed nor was I "allowed" to cancel. Free returns are great but that puts me in a weird spot with sending a gift to a friend and then saying "Oh, no you have to send that back". I tried working with them but all you get is canned responses, no actual people. It's frustrating since I feel taken advantage of. They use "system limitations" for every answer. Awful customer service! I just hope the bra and leggings are actually worth the money I paid. Clearly, they are not customer service-friendly and only out to make a bigger buck. The coupon is a bait-and-switch which should be illegal. I will never buy, refer, or trust this company again.