Performance apparel inspired by a coastal California lifestyle; an integration of yoga, surf, sport, art and a strong visionary spirit. Made to stand the test of time. Built to move and sweat in with effortless style and comfort.
Vuori (vuoriclothing.com) has 139 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
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Claim this listingClothing & Underwear · San Luis Obispo, California
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Clothing & Underwear · Laguna Beach, California
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Clothing & Underwear · Torrance, California
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Clothing & Underwear · Escondido, California
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Showing 88 reviews with 1 star · Clear filters
Teddy M.
I paid for expedited delivery, which ended up being marked for delivery roughly the same date as regular delivery. The only reason I ordered and paid for expedited delivery was to make the specific date for a birthday present. Customer service was unhelpful.
JP
They are busy “reinventing the customer experience” and can’t be bothered to pick up the phone or text back immediately when it’s a good time for their customers. Instead they want to force you to get in a queue, and they’ll call back or text back when it’s convenient for them. This is backwards to how customer support works; I have time now, but it’s limited. If you call me later, I’ll very likely be unable to pick up. Unacceptable at this price point.
eugene M.
NO ONLINE RETURNS Alarm bells sounded Do NOT trust this company Why are you not accepting international returns? The answer is?
Tom M.
Vuori advertises customer service hours for phone support. HOWEVER when you call they basically say they don't have phone support - leave a message - and there is no commitment as to when they will reply (if ever) Same for email support. They advertise Chat support but there is no Chat link /url to be found.
Joanna P.
No surprise they have horrible customer service! How do u charge 100$ for a pair of sweats & get away with this stuff! I sure hope I get my outfit soon (been 3 weeks) & I live in LA! Shoulda just drove to the Venice store. Never order from them online.
Cindy R.
They have the absolute worst customer service. I have been trying to return something for over a week and no one gets back to you. The phone number routes you to an email and no one ever answers you. If you think you may need to return something, think twice.
Mrs P.
Would give no stars if possible 😡Over 2 weeks of chasing their non existent ‘customer support’ department and still none the wiser. Meanwhile I’m out of pocket by £195!!!!! Do not order if you live in the UK. They don’t care about you!!
Stephanie W.
Worst service ever. I ordered a birthday gift for my sister’s birthday. It took them 3 weeks to even ship the item, provided an incorrect tracking number for an item they hadn’t even shipped. Then, I via tracking, was told a signature was required and it was being returned because it wasn’t signed for. I emailed. No reply. And the kicker is they tell you not to email multiple times or you will be moved to the back of the line. So basically, they don’t have to answer you and then if you try again you are penalized. Same with calling. You are immediately connected to a voicemail. They explain they are trying a new customer service experience and that you need to email them. You can leave a voicemail but nobody calls you back. There is NO option to speak directly with someone. Just bear in mind if you choose to order from this company they will ship your items whenever they feel like it and any attempt to find out where your purchase is will result in frustration. God forbid you actually have an issue with what you purchased. Good luck getting anyone to speak to about it. I will never order from this company again just based on the fact they make themselves inaccessible to customers.