Alexander S.
Fraud seller
I contacted the seller on 17 December 2025 with specific product I was interested in. Gloria, the seller representative, in official email informed me on 18 December 2025, that product is on stock in Germany. On 29 December Gloria informed me that after I pay the order, the seller will send product the next business day. So I paid order on 29 December 2025 - 849 euro. I was supposed to get tracking information immediately but I did not get it. I contacted seller again on 31 December 2025, 2 January 2026 and got reply only on 4 January 2026 that product is not available to send. The seller will try to send it only around (!) after 15 January 2026 and this is not sure not correct and is not a deal. So as I am leaving from Poland to Ukraine on 20 January 2026, I am 100000% sure that seller will not send product and will steal money and still not send product. So I am claiming for full refund and I would recommend PayPal to pay extra attention on this fraud seller on your PayPal system. Right now on their official site, the seller claims it has 32 products that I paid for - but not for 849 euro but for 1049 euro - what looks like real greedy way of doing business deals from this fraud seller. Order #DEVT3151
Response from us.vtomanJan 15, 2026
Dear Valued Customer, Thank you for reaching out. We sincerely apologize for the inconvenience caused by the delayed shipment and communication issues. Regarding your order DEVT3151, our internal verification confirms the order amount is €849. We are currently conducting an internal inventory adjustment to ensure your shipment is arranged as soon as possible. Once the items are back in stock, we will process your order immediately and send you the logistics tracking information. We understand your concern regarding the shipping timeline, especially given your upcoming travel plans. Please rest assured that we will prioritize your order and keep you updated on its progress. Should you have any further questions or require additional assistance, please do not hesitate to reach out to us. Thank you for your patience and understanding. Sincerely, Vivi