us.vtomanReviews of vtoman.com

Response from us.vtomanApr 23, 2024

Hello Thank you very much for your review and like, your feedback is the best gift we can receive. We are always striving to provide better services and products to our customers, and this is the most important plank in our plans for the future! Your review gives us great encouragement, we will work harder to create a better sense of shopping experience for you and other customers! Our VTOMAN 400W Foldable Portable Solar Panels are specially designed for camping, picnic, caravanning and are very lightweight, you can go to the official website to learn more about it, if you need to buy it, you can email us at [email protected] to get a coupon for you! If you have any questions, you can also contact our official email for technical support, we look forward to serving you more closely! Finally, we wish you a happy life! Best regards. Vivi

Response from us.vtomanApr 22, 2024

Hello Thank you very much for your comment! We are deeply sorry to hear this as the official website of VTOMAN! We are always committed to providing a quality product and customer experience. Your question is of great concern to us. In order to better understand the situation, we would appreciate it if you could provide us with more details, such as the model numbers of the two products, the cause of the malfunctioning device and its behaviour, the platform you purchased it from and the order number. You can send the above information to [email protected] for official technical support. We will help you contact the relevant platforms to deal with your problem together, and hope to provide you with further assistance. In addition, we suggest that if you still have product needs, you can purchase through the official mall, the official website has more perfect service and strong after-sales protection, which will certainly give you a different shopping experience! Finally, on behalf of VTOMAN, we would like to express our heartfelt apologies to you again and look forward to serving you further! Wish you a happy life! Best ragards, Vivi

Response from us.vtomanApr 19, 2024

Hello Thank you very much for your kind review, your support and recognition means a lot to our team. We have always been governed to provide excellent services and products to our customers to ensure your satisfaction and experience. Your recognition is the best reward for our hard work. In order to allow more customers to buy quality products at a low price, we will often do some promotional activities, want to know the latest activities you can pay attention to our official website or Facebook. You have any questions you can contact our official mailbox: [email protected] to get technical support, we will continue to listen to your needs and feedback, in order to further improve and optimize our services and products. optimize our services and products. Last but not least, we would like to rewrite your favorable comments again, and look forward to maintaining a long-term cooperative relationship with you, and wish you a happy life! Best regards, Vivi

Response from us.vtomanApr 18, 2024

Hello Dear Customer, Thank you for your review. We are very sorry for your negative comments about our service, we always strive to make the quality of all our services to meet the needs of our customers, and we deeply regret not being able to satisfy you! We take your feedback very seriously and we understand your frustration at not receiving your gift for your father on time. However, according to our transaction email and logistics records show that the reason for the final return was because you failed to sign for the package in time, which led to the logistics returned your package. We tried to send you a new package, but you finally chose to refund, when you wrote to inform us that we have submitted your request to the relevant departments, when we receive the product, will be the first time to return the money to you, please do not worry! Regarding logistics issues, we will do our best to ensure timely delivery of products purchased by customers, but in the event of an accident we are also very difficult to control delays or other circumstances, I hope you can understand, we feel deeply for your feelings, have not brought you any inconvenience and distress are once again to express the most sincere apologies! We attach great importance to your satisfaction, subsequent if you buy our products, we will not let you down and will strive to meet your needs! If you have any other questions or need help, please feel free to contact us at [email protected]. We look forward to serving you again and wish you a happy life! Best Regards. Vivi

Response from us.vtomanApr 18, 2024

Hello Thank you very much for the review and for your love of our products. And thank you very much for your suggestions and comments on our products, your feedback is very important to us, we will incorporate your suggestions into our improvement plan and work with our team to assess their feasibility and make necessary adjustments and improvements, we look forward to bringing you and other customers a better shopping experience in the future. If you have any other suggestions or questions, please feel free to contact our official e-mail: [email protected] , our team will be happy to help you! Finally, thank you again for your valuable suggestions. We wish you a happy life! Best Regards. Vivi

Response from us.vtomanApr 12, 2024

Hello Thank you very much for taking the time to review for us, it is a great honor for us to receive your approval. We are committed to providing our customers with quality products and outstanding service, and our team will continue to improve and enhance our products and services to ensure that you always enjoy the best experience! Thank you again for your trust and support, if you have any questions you can contact our official e-mail: [email protected] get technical support, we will be happy to serve you, look forward to working with you again. Wish you a happy life! Best regards, Vivi

Response from us.vtomanApr 11, 2024

Hello, Thank you for reviewing for us at Trustpilot, we apologize for any inconvenience or distress! Our points rule is that points will automatically expire after one year, you need to use up your points before the statute of limitations, there are detailed instructions on the official website. However, since this is the first time you encountered such a situation, we are willing to manually return the points for you, you need to use them up within 1 year, so this solution is satisfactory to you? If you have any other questions, please feel free to contact us! Thank you for your support of VTOMAN!

Response from us.vtomanApr 11, 2024

Hello I'm sorry to read your feedback about the product repair failure. We apologize for any inconvenience or distress caused to you. Since we are the official website, we can't see the specific information of your order. We contacted you through the official after-sale email [email protected], but we have not been able to get your reply. May I ask what is the problem with your product? We have two years warranty, you can send us the order number of the product you purchased, we can help you repair or replace it with a new one! Finally, thank you for your support of VTOMAN, we look forward to serving you!