Global Innovation in Lithium-Ion TechnologyVTOMAN is a pioneering global brand at the forefront of lithium-ion battery technology, specializing in R&D, precision manufacturing, and omnichannel distribution of cutting-edge energy solutions.Our mission is to empower modern lifestyles through intelligent, sustainable power systems that transcend traditional boundaries.Smart Solutions for Every JourneyCrafted for versatility and environmental consciousness, our ecosystem includes:▸ Ultra-Portable Power Stations - Silent, emission-free energy for outdoor adventures and emergency preparedness▸ Next-Gen Automotive Tools - High-performance cordless systems engineered for automotive maintenance efficiency▸ Innovative Car Accessories - Eco-conscious utilities designed to enhance driving experiencesDriven by Global ExpertiseOur multinational team unites visionaries in battery science, IoT connectivity, and user-centric design from Silicon Valley to Shenzhen. This fusion of global insights enables us to deliver breakthroughs that prioritize:▸ Safety - Rigorous UL/CE-certified quality control▸ Intelligence - IoT integration for remote monitoring and smart energy management▸ Sustainability - Eco-friendly materials and recyclable packagingEmpowering Progress, Simplifying LifeVTOMAN is more than energy storage - we engineer freedom. By transforming raw power into user-friendly solutions, we enable seamless transitions between work, exploration, and everyday resilience. Join us in reimagining what's possible with clean, intelligent energy.
us.vtoman (vtoman.com) has 373 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
Also known as
vtoman.com
Website
vtoman.com
Category
Industrial Supplies
Location
City of Industry, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 88% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I was pretty disappointed that after being charged and waiting a week, I still had to contact you to get my order moving…
Response from us.vtomanOct 10, 2024
Hello,
Thank you for sharing your feedback. We are very sorry to hear about the disappointment you experienced during the processing of your order. We understand that waiting and miscommunication can be troubling.
Please be assured that we are always committed to providing excellent customer service. According to our records, the status of your order indicates that it was delivered on September 26th. If you have any questions about receiving your goods or anything else, please feel free to contact us via our official email: [email protected] and we will be happy to help you.
We value your experience and would like to resolve any issues you may have. Thank you for your understanding and support.
Best regards.
Vivi
MY
Marianna Y.
Bad purchase and service experience
Update from 26.08.2024: Hello, I have finally received the 3rd part of the generator on 26.08.2024. I have ordered Jump 2200W/3096Wh 220W Solar Generator on 26.07.2024. So finalizing my experience with the company VTOMAN - I am extremely reliefed, that they have delivered, as I supposed to go to the lawyer and to Verbraucher Zentrale beginning from the first week of ordering. From the first week until 26.08 I was not sure, if I would really receive, what I have ordered. The name of company VTOMAN DE is really irritatiing and supposing, they are based in Germany, but when your read carefully the conditions, it is based in Hong Kong. The generator is working- which is positive, solar panels will be checked some time later. But the whole story will still deserve a 1 star, as it was the worst purchase experience ever in my life. I have missed the continuous communication with the seller, I have missed the hotline in Germany or at least in Europe - there is a hotline in the US, which is supposed to serve for the whole Europe. I have got answers on my requests only after writing and making this experience public here. @VTOMAN- it is not normal! I would never purchase via VTOMAN again. I wish VTOMAN DE, to improve the customer service for Europe.
Response from us.vtomanOct 10, 2024
Hello,
First of all, thank you for taking the time to share your experience. We apologize for the issues you experienced with your purchase, especially regarding communication and service.
We understand your frustration with the generator delivery process and your unmet expectations of our customer service support. We take your feedback seriously and will take steps to improve our customer service in Europe.
Your experience is very important to us and we would like the opportunity to make up for your disappointment. If you would like to do so, please contact our customer service team and we will send you an exclusive private voucher for you to use at a later date in the hope of soothing your feelings.
Thank you again for your feedback and we look forward to serving you better.
Best regards.
Vivi
DT
Dirk T.
Ordered 3 of the 330watt ac adaptors…
Ordered 3 of the 330watt ac adaptors that said they were for the Jump 1800 model and they don’t work. Turns out Vtoman is coming out with a newer model Jump 1800 in November, but instead of cancelling my order and letting me know these won’t work shipped out anyways and won’t refund money or answer emails. Who releases another older model for more money than the flash speed models which are much better??? Crazy right?
Jesus is coming most likely in our lifetime folks!! Repent and give your life to Jesus Christ before its too late. We are finally that fig tree generation! Believe it! 🙏
Response from us.vtomanSep 30, 2024
Hello,
We are very sorry that we have not been able to satisfy you, we have checked the background e-mail about the use of the product has given you a detailed answer. If you still have questions you can continue to contact our customer service via e-mail, we will be happy to serve you.
During the working day, our customer service will usually reply to your letter within 24 hours, please be patient.
We will continue to work hard to get your approval next time, and wish you all the best!
Best regards,
Vivi
GT
Gary T.
I’ve had one unit for 2 yrs
I’ve had one unit for 2 yrs. Works great. Holds charge. Almost never needs a charge. Best air and jump starter I have found. I now own four and give them as gifts.
Response from us.vtomanSep 21, 2024
Hello,
Thank you for sharing your experience with us! It's great to hear that you've been using our pneumatic starter for two years.
The fact that you gave our product as a gift to a friend is a great affirmation for us! We are happy to be a part of your life.
If you have any suggestions or need help, feel free to let us know! We look forward to your continued enjoyment of our products!
Best regards.
Vivi
MM
Matthew M.
Great company and products
Great company and products. Very happy with purchases.
Response from us.vtomanSep 21, 2024
Hello,
Thank you for taking the time to share your feedback. We are very happy to know that you are satisfied with our company and products. Your satisfaction is the primary goal of our work, and it is truly our honor to be able to provide you with high quality products and excellent service to make you feel satisfied.
We are always committed to continuous improvement and innovation to ensure that every customer can enjoy the best shopping experience. Your support and trust is our driving force, and we look forward to continuing to provide you with excellent products and services in the future.
If you have any suggestions or need further assistance, please feel free to contact us. We are always happy to listen to our customers and strive to meet your needs.
Thank you again for your support and we look forward to seeing you again!
Best regards.
Vivi
VE
Vesna
Purchase Vtoman Jump 1000
Edited review following reply from Vtoman.
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All details of the purchase were supplied to Vtoman well before submitting this review. Details were sent to the email listed below after Vtoman requested them. I wrote this review after several follow ups via email went unanswered.
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Purchase Vtoman Jump 1000. After 9 months the charging slowed down, it took several days of solar charging and a few hours of AC charging to increase the available power capacity by 20%. The display is showing 0 charge going in. After Vtoman initially responded with the request for purchase details., they ignored all subsequent emails with my requests for assistance. Poor product backed by very poor customer service.
Response from us.vtomanSep 19, 2024
Hello,
Thank you for contacting us and we sincerely apologize for the problems you experienced with your Vtoman Jump 1000. We take your feedback very seriously and understand your frustration.
We are currently unable to see any of your purchase information, we are directly affiliated with the official website, please provide us with the email address you used to make your purchase or any other pertinent information that will allow us to locate your order history and arrange for further technical support or a replacement service for you. Regardless of the platform from which you purchased your product, we are happy to assist you.
We take customer satisfaction very seriously and would like to resolve your issue as soon as possible. Please send your order information to [email protected] as soon as possible and thank you for your patience and understanding.
We wish you a happy life!
Best regards.
Vivi
MG
Mr Gordon D.
I ordered two but received…
I ordered and paid for two but received only one. I'm giving you five stars because I know you will make it right.
Response from us.vtomanSep 11, 2024
Hello.
Thank you very much for taking the time to share your feedback! We are glad that you have chosen our products and appreciate the 5-star rating you have given.
Regarding the status of the order you mentioned, we understand that the two products you ordered were sent out in separate packages. Our current expectation is that the second package will arrive tomorrow. Thank you for your patience and understanding during this time.
We look forward to having you enjoy using our products once you receive your complete order. If you have any suggestions or feedback please feel free to contact us at our official email address: [email protected] We are happy to hear them in order to continuously improve our services.
We wish you a happy life and all the best!
Best regards,
Vivi
NH
nhcaveman
I used my new FlashSpeed 1500 to run my Cpap
I used my new FlashSpeed 1500 this weekend at a camping event, and I'm glad I had it. I used it for my Cpap machine, charging phones, and watching some TV at night. I did need to run my generator to charge the house batteries on my travel trailer, and so I charged the Vtoman as well, even though it was still at 40 percent and would have probably gone another day.
I didn't try putting to all kinds of test because I watched several videos from people who did. I think it will work out great for my needs.
I'm in no hurry, since I do have a small propane generator, but would like to get solar panels at some time in the future. First I need to update the old lead acid batteries for my camper, I think they're struggling to get through the season. I plan toy go with LiFePO4 batteries. Once I replace those I think that 400 watts of solar could not only be enough to charge the Vitoman when needed, but also keep the batteries charged as well.
I don't really see the Vtoman 1500 extra battery as an advantage to me, unless I was in a situation where I needed to power the entire trailer withe the FlashSpeed 1500 short term.
I'm older and really just learning about off grid powering options when camping, which I do a fair amount of. But, at the same time I need to not invest more than what meets my needs.
This is a great purchase, I considered Jackery, and Bluetti as well. I have several emails, and screen shots, from customer service, and also found it on their website under "Warranty Extension" that the FlashSpeed comes with a 5 year warranty, although the user manual say 2 year. If it didn't come with a 5 year warranty, I likely would have gone with another brand for the longer warranty.
From Vtoman's website
Warranty Details
1. When you purchase a product from the VTOMAN official website and sign for it, you will receive a 12-month warranty period.
2. If you register as a VTOMAN member and successfully activate your membership account, you will receive an additional 12-month warranty period.
3. Both of the above have been completed, and you will receive a 24-month warranty period.
4. FlashSpeed 1500 comes with a 5-year warranty period.
Response from us.vtomanSep 11, 2024
Hello,
Thank you so much for sharing your experience and feedback in detail! We are happy to hear that you used the FlashSpeed 1500 on your camping trip this past weekend, and being able to power your ventilator and other equipment to make your camping experience and daily life more comfortable is exactly what we are all about.
Your plan about installing solar panels and replacing old lead acid batteries is a very smart idea, and lithium iron phosphate batteries would really be a great choice in terms of performance and longevity. We are confident that combined with the 400 watt solar system, you will be able to meet your power needs during your camping trips much more easily.
Your comments are invaluable to us, especially when you mention comparisons with other brands. This will help us to continually improve and ensure that our products meet our customers' expectations. If you have any questions or need support, please feel free to contact us, our team is always happy to help.
Thank you again for choosing the FlashSpeed 1500 and we look forward to you continuing to enjoy our products on your future camping trips. We wish you a happy and safe camping trip every time!
Best regards.
Vivi
