us.vtomanReviews of vtoman.com

Ich habe einen Erweiterungsakku gekauft. Dieser ist in der Garantie Zeit kaputt gegangen.Nach Kontakt mit dem Verkäufer habe ich das Gerät auf eigene Kosten zurück geschickt. Das ist jetzt fünf Monate her. Auf Anfragen werde ich immer wieder vertröstet mittlerweile belogen.

Purchased a Jump 1800 several months ago. It failed the 1st time in the field when I needed it. Called the support and opened a case. No one contacted me for weeks until I complained on Facebook. It took me a month and a half to get a replacement and they sent the wrong power plug. Complained for weeks and they finally responded they would send me the correct charger. It never arrived. Now the AC plugs on my Jump are not working and I cannot get the after sales support team to respond (AGAIN!). Just unbelievably bad support and communications! I cannot recommend this company at all. 2 bad units in 6 months and just terrible support. Avoid them at all costs! Update: Now Vtoman has limited who can comment on their Facebook posts after I left some negative comments (which they deleted). This just prove to you that the company would rather silence you than support you. And as for Vtoman's response to me below, I would encourage them to check their email as I've been cc'ing them on all of my support inquiries. Dishonest company. You've been warned.

Everything works holding up good so far plenty of power for cpap

My order on October 2023 that I received was the VTOMAN Jump 600X Power Station × 1 for $809 This order included the power station and 1 backup battery to extend the power time. I could not get the Jump server to work due to not enough power coming from the voltage output. The unit was defective so VTOMAN issued me on RMA which I returned the Jump 600X and extra backup battery. It took several weeks and they sent me 1 power station without the backup battery I sent in the RMA. What they sent me is not worth the $809 order that I purchased. Where is my extra battery that comes with the Jump 600X Power Station? I have been trying to get customer support to look at my correspondence about this but they continue to remain silent. This is the last correspondence that VTOMAN has sent I posted this message to Trustpilot to review my experience with VTOMAN customer service: My order on October 2023 that I received was the VTOMAN Jump 600X Power Station × 1 for $809 This order included the power station and 1 backup battery to extend the power time. I could not get the Jump server to work due to not enough power coming from the voltage output. The unit was defective, so VTOMAN issued me on RMA which I returned the Jump 600X and extra backup battery. It took several weeks and they sent me 1 power station without the backup battery I sent in the RMA. What they sent me is not worth the $809 order that I purchased. Where is my extra battery that comes with the Jump 600X Power Station? I have been trying to get customer support to look at my correspondence about this but they continue to remain silent. VTOMAN response to my post is: Hello, Thank you for contacting us and we sincerely apologize for the problems you have experienced. We have been working hard to communicate closely with you to resolve your questions about the Jump 600X Power Station and Battery Backup. It has come to our attention that you may not have responded to our previous email. In order to resolve your issue as quickly as possible, could you please check your email and get back to us? Your feedback is very important to us and we want to help you as soon as possible. If you have any other questions or need further support, please feel free to contact us. Thank you for your patience and understanding. Best regards. Vivi Tell me what previous email you are talking about. This email thread shows the last email I was sent. Tell me how I am supposed to interpret this confusing response? I have talked with at least 2 people on the support telephone number that have been totally unhelpful in resolving the issue. I will continue to give negative reviews of VTOMAN until my order is complete and I am satisfied with the product. Jack Oney

Very fast delivery. Couldn't be more happy with the service. Thank you very much 😊!!!

On October 1, I paid for a bundle that included an 1800 jump and the most robust panel available with a ship date of around the ninth or 10th of October. I received the solar panel with no communications about the 1800. They of course charged my credit card on October 1. I have now been told I might expect the 1800 in November (9th or 10th) yet no communication or accommodations for the 5 weeks they had my funds or that I placed the order when the projected delivery date showed 10/10. I purchased this item for a project that needed to be done in October. Now I have to make other accommodations that will certainly cost more and be another delay . I have 100% confidence in the quality of the product. I have no confidence in their communications on their webpages or silence when they changed my ship date. The additional product, the impact wrench that I was going to purchase now is canceled. This was my first purchase with them and it earned me 3299 points, I’m not sure I’ll be buying much more based on this experience.

First, don't like being led to believe "made in America", then w/o ANY NOTICE my order is split and it could take more than a MONTH!

Ordered a PS via Amazon nearly 2 weeks ago… not delivered I keep getting told it will be delivered tomorrow?!? There is no contact number and they don’t respond to contact requests.