VTM VendingReviews of vtmvending.com

Support is unbelievable. Very communicative. Answers questions and follow ups.

Great machines great software great support all around 100% happy so far

VapeTM has done a great job from the sales team to customer support. Feels like they care and are genuinely concerned which means the world when you’re having trouble shooting. They have a good system with returning your calls & they even keep track if they’ve completed the call and tha to me just shows top tier professionalism. I will add this but also note I’m understanding~ You’re better off calling in the morning till about 2pm. Any time after that it can *somtimes be hard to get ahold of them but that’s just how it goes! Thank you for such a great experience.

They were very easy to work with and very helpful.

They were very fast to get the machine shipped and the customer service was solid. Will for sure be purchasing machines from them in the future

Great product and software my recommendations make sure to get your bank account before getting your NX card reader to speed the process up great product reliable service fast parts when needed!

Great product. Great customer service. Fast delivery. And super helpful with set up and any questions I’ve had.

Software is immature, many options do not work or are missing the intended functionality. Further you are locked into their software, Reyeah won't allow you to switch to their software. Support team is not equipped to support you. Each time you request support, they simply have to contact Reyeah and then reach back out with a low-quality support video from the manufacturer. Support seemed to not understand basics of things like firmware, hardware, software, etc. One of the interactions with the support they were downright condescending in the email of all places. To be completely fair, the machine itself works great as itself delivers the products as intended and even knows when it fails to deliver the product. If you want anything beyond the basics this is not the machine for you. The moment you want to customize the machine with themes, categories, or other already listed functionality the system is just not capable. Adding advertisements, to the top and front functionality does not work as advertised. The shopping cart feature is a complete disaster as well. Too many broken/missing functionality pieces to name in this box. I offered to hop on a call with their team to offer valuable feedback before placing this review. They originally set a date but then cancelled the meeting without reaching out. I reached out to them about this, they said they were too busy. No follow-up was ever received by VapeTM or their team from this date, over a month ago. I'm still looking for a new supplier, for machines supplier as I don't have faith in any ability to scale with VapeTM.