Jamie P.
Good customer service
Good customer service, very knowledgeable.

VTM Vending: Pokémon card, vape and smart vending machines with U.S.-based support. VTM Vending designs and supplies smart vending machines for operators, from first-time owners placing one machine to businesses running a multi-site route. Our lineup includes Pokémon and trading card vending machines, vape and nicotine pouch vending machines, and the new AI-powered Smart Cooler, in wall-mounted and freestanding models built for bars, shops and other high-traffic locations. Every machine runs on the same platform: a 32-inch touchscreen, Wi-Fi connectivity and a pre-installed Nayax cashless terminal that accepts cards, tap-to-pay, Apple Pay and other digital wallets. Coil sizes adjust to fit your products, so the same machine can sell card packs, vapes, nicotine pouches or small collectibles. For age-restricted products, an optional ID scanner reads the customer's driver's license before the sale. Our Vending Management System and mobile app let you run every machine from one place. Track sales and restock alerts in real time, update products and on-screen ads remotely, restart a machine, set user permissions and export reports, with your data hosted in the U.S. Service is what our customers mention most. Our U.S.-based team handles onboarding, training and live tech support, backed by a full video tutorial library, replacement parts, a coil sizing guide and state vape law guides. Need inventory? Through VTM Vending Wholesale, operators can source Pokémon booster packs to keep their machines stocked. VTM Vending is based in Solon, Ohio, and ships from our Cleveland-area warehouse. Visit vtmvending.com to compare machines and find the right fit for your location.
VTM Vending (vtmvending.com) has 209 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Jamie P.
Good customer service, very knowledgeable.
Justin S.
I appreciate the urgency and prompt responsiveness. Although one ID scanner was missing on my order. you guys got it to me quickly and the customer service line has been a big help in getting my machines operating correctly.
Blane S.
The guys at VapeTM are professional and always willing to hop on a call and answer any questions. The machine arrived in great shape and the software and support team are fantastic. Special shoutout to Corey who walked me through the initial questions and purchase and also a shoutout to Darshak on the support team who always knows the solution to a software problem and even hopped on a FaceTime call with me late at night to solve the solution.
Connor H.
Highly recommend VTM huge thanks to Dakoda and Darshak!!!
Arnold R.
Great, fast delivery. Issue with the software. But they promptly fixed my issue! Great team.
Chad E.
Corey was the man he took care of me and my purchase and never took a shortcut. Always helpful wether phone call or text message. From here on out I ordering from Corey thank you man.
Response from VTM VendingApr 28, 2026
Thanks for the great review Chad! Looking forward to working with you more in the future! - Corey
hussam A.
Very helpful and straight to the point
Brandon R.
Tech support doesn't answer the phone, they always want to just refer you to the help center, they were constantly giving you the reach around about setting a machine up.
Response from VTM VendingMay 21, 2026
Sorry about the runaround. You’re right that we do refer operators to the guides. They cover most setups, which is why we start there. But when they fall short, we should be getting on a call with you, not pointing you back to them again. Did you end up getting a callback and getting the machine up and running? Let us know what you still need and we’ll get someone on it directly.