Gayathiri S.
Disappointing experience
Disappointing experience. I have bought from them before which is why I went ahead and placed another order. Three weeks since placing the order I did not receive any communication as to the status of my order. I had to reach out few times to see what’s happening. I would have appreciated if they were open about delays. I am ok with delays but no communication about it is what is disappointing. After few tries, they finally shared fedex tracking, however it showed some place in New Jersey and wasn’t useful enough as the status remained item not received by FedEx for weeks. Again no response to this. Finally I received my item and saw it was shipped from India and had nothing to do with FedEx tracking they provided. The jewelry as such looks pretty but makes me doubt if it is genuine given all that it took for it to reach me. Too much hassle to go through all this and would not purchase from them again.
Response from VrjewelSep 9, 2025
Hi Ma'am, firstly we would like to sincerely apologize to you. My team updated you about the delays and upon checking the email and chat, there is only one email that has been replied to you on that very particular day. We really value our customers. This product was shipped from India, and I take full responsibility for the delay caused. I am extremely sorry you had to go through the trouble. I promise this won't be repeated again. Thank you for shopping with us, you are a valuable customer to us.