VRAIReviews of vrai.com

Absolutely amazing experience from designing, to ordering and to receiving the engagement ring. Better yet, the customer service has been exceptional. My wife’s ring needed cleaning and some work. The speed at which they worked on it and the craftsmanship is exceptional. 10/10. I’d recommend this company to anyone and everyone!

Brent made our first ring shopping experience absolutely amazing! He explained everything from start to finish in detail and helped us work from settings and different diamond shapes to create the most amazing custom ring. He made the entire experience so fun and stress free. 12/10 highly highly recommend the company, but also Brent E. in the Chicago showroom specifically!

I had such a great time looking for my perfect ring with some friends here. Brent was incredible - I had virtually no idea what I wanted and he was patient and thorough as he educated us on the different types of rings and suggested shapes and styles that might fit me, my personality, and my relationship best!

My partner and I chose The Signature V engagement ring and I love it. I've received so many compliments, especially about how sparkly the diamond is. I can't stop looking at it. The ring itself is sturdy and thicker than other gold rings I have. The band is actually quite wide so sticks out around the finger (just something to bear in mind). As a result the diamond and setting feel very secure. Laura was very approachable and helpful throughout the process. She taught us about diamond gradings during the appointment so we felt confident choosing the right diamond when it came to ordering the ring. My one piece of advice would be to keep an eye on the time as our 1hour appointment flew by and the ring fitting was very rushed at the end. Make sure you leave time to do the ring fitting so you feel confident ordering the right size! I also had some concerns after reading negative reviews here but Laura took these seriously and was very reassuring. Thank you!

They were really nice since the moment i walked in,Brent and Glenda did a great job helping me and ill say they are very knowledgeable, kind and professional i will come back soon for a fact!, and again thank you Brent for the experience with you guys!

I had an excellent experience working with Sarah Marks at Vrai at the Yorkville showroom. She was extremely knowledgeable, efficient and helpful in finding the perfect gift for my wife. She was also very casual and pleasant to speak with (unlike many other experiences I've had) and offered her personal opinions which really helped solidify my decision. Highly recommend working with Sarah to find the perfect jewelry piece!

Sarah Marks is awesome to work with! I called ahead to check the stock in the store, and she helped me to check all the items that I wanted to inquire about, and exactly remembered what I asked her when I visited the store later on in the day. She's pleasant to deal with and super efficient. Great experience.

I had an amazing experience at Vrai! Andrea was so genuine and went out of her way to help me customize the exact ring we were looking for. They have the whole process figured out which made the ring shopping experience super easy!