zyltecReviews of voxelpla.com

Well I am unfortunately giving them 1 star even tho they deserve 0 stars. I ordered a product 2 months ago. They shipped out the prior version, not what I ordered. I have had to fight and fight to get what I ordered and I still don't have it. They created a shipping label and provided me tracking 2 weeks ago. Then provided me a refund due to it taking forever. I just found out today that they canceled my order due to the refund. But how if they supposedly shipped it out 2 weeks prior. Liars! Don't trust.

Place my order and got the invoice with a tracking number the very next day. The day before it was due to arrive to me i checked the tracking and it said UPS hadnt even received it yet. Confirmed with Voxelpla and they said they hadnt shipped it yet and they didnt know when they would. Requested a refund as i wasnt willing to wait an unkwown time. They said yes in email and i expected to receive that back within a few days. Tried to email again to confirm when the refund would be processed and now i get no replys to emails at all. Be careful with these guys as ive seen very good reviews for these guys and also very bad.

Scammers, don't send product, send made up tracking info with made up delivery attempts.

Ordered ams printed parts. A major part arrived broken. The jacked me around for several days then wouldn’t return emails, avoid this company

dont waste your time/money. if you think the python kit is sitting there ready to ship,,,, it is not. if you think the py enclosure panels are ready to ship they are not. if you think you are going to save time/money with voxel your not. same scam over and over. march 10 make order. 3/14 confirmed 4/6 will ship last panels 2nd box next wed. maybe. {"The replacement is being prepared and it will go out first thing on Wednesday."} zero positive to say about them.

I ordered my Python kit on March 5. I received a partial shipment on March 31, despite a promise of same-day shipping and a March 19 promise of 1 to 2 day shipping for my inconvenience. My box says 2nd box to follow, but I have received a message from Voxel that the order is complete and delivered. So I have an incomplete Kit. Voxel has yet to reply to my emails. The company and its representatives are untruthful. Order from them with extreme caution.

I ordered their IKEA lack enclosure kit, which is essentially 2 tables, some 3D printed parts and plexiglass. It was advertised to arrive within 2 weeks. After 5 weeks and multiple emails I finally had tracking information. The package that arrived only contained the 3D printed parts. No tables, no plexiglass. How are you going to ship an enclosure without any of the components that make it an enclosure? I was told the remaining parts are coming in a future package. Following more emails and multiple weeks I got another shipment. This time I received the tables and plexiglass, except I was missing all 8 table legs. It has now been over 2 months since my order and I still do not have my enclosure. This has been the worst purchasing experience in my entire life. 0/10 would not recommend. PS the quality control for the 3D printed parts was garbage and I'm extremely disappointed in the quality

3D community, buyers beware. It took 1 month to get my order, and I had to pick it up at the post office because they would not deliver it the box was covered in some kind of acid. And the filament luckily was in plastic otherwise it would of been no good,so I hope. Bottom line is don't wast your time with voxel. Forgot to mention because of all the wait time we had over 48 orders cancelled. And they only offered a 10.00 gift certificate.