zyltecReviews of voxelpla.com

They have extremely deceptive information on the timeliness of their delivery. I placed two orders, one of which was supposed to be same day shipping, which I expected to arrive in just a few days. Three weeks later I was contacting their customer service to find out where my packages were at and when to expect them. It said that customer service normally responds within 1-3 hours. Two days later I got an answer back stating that the packages had been shipped. I ended up getting the first package about three days later. As of the time I am writing this review, I still don't have the second package. It has been over a week since the other one arrived and I ordered them within a day of each other. Now, regarding their products. I am about 75 percent happy with their filament. It has a good color quality and their print stability is moderate. I have used them for about 5 prints thus far, and only twice have they had problems. In each print, their recommended settings have been used, and proper preparations have been made before printing. I noticed that in each case that there was a failure, it has been with the same purple roll each time. I think that roll may have some issues. I don't plan on using them again, simply because their shipping and customer service are extremely lacking. Had I needed their filament for an actual project with a deadline, I would've been screwed.

They have some interesting stuff but the shipping experience leaves a lot to be desired. The same day shipping is flat out deceptive and after they print labels, the package doesn't go out until several days later. In the time I (NJ) last placed an order from Voxel (CA), I have received 3 shipments from Bambu and Biqu out of China, all ordered AFTER Voxel.

I echo the same issues they claim this am that and ask me to wait a few days for arrival and a month later still no filament. I am so disappointed with them I want to support US filament production but the false and deceptive practices make it very hard.

Company claims same day shipping, but I am still waiting on an order from 10/13.

They claim they won’t have shipping issues any longer because they have a USA facility. I ordered filament on 10/2. I’ve gotten two bogus shipping notifications and zero help from customer support. The filament is good if you don’t need it for 8-10 weeks, if not longer.

I ordered 5 spools that the website all showed being in stock. The next day I got an email saying my order had shipped, along with a tracking number and estimated delivery date. The package never showed scanned, but I waited for a week until the day after it was supposed to be delivered and contacted the company. That was when they admitted that they didn't have them in stock at all, and asked if I'd like a different color. I said no, I just want a refund. After offering me a discount that I refused they claimed to refund me. After waiting another week with no refund, I contacted my credit card company to dispute the charge. Voxel disputed my dispute, and are still 5 weeks later claiming they refunded me (but the screenshot they sent still said pending). They lied about what colors were in stock, lied about my order having shipped, and are continuing to lie about my refund.

I love their filament but for the past several months have been extremely disappointed with their order processing. As soon as I place an order I receive a tracking number leading me to believe that the order has shipped. Weeks go past without the order being shipped and no communication. When I email for a status I receive "it will ship today", but no shipment. Their website does not accurately reflect their inventory. "In stock" does not mean it is in stock.

They were good to fulfill orders I placed in 2024 and this year are just really bad. Three orders this year and they were not able to ship as promised on any of them. Even items showing on the website as ready to ship are not shipped. Nice customer service but only to explain why they are not able to ship or to ask you to wait another week, then 2. Don't water your time and money.