zyltecReviews of voxelpla.com

They collect the money and then never ship the order. Looking to see if I can file some better business complaint. I was able to get a knockoff product from aliexpress in my hands before they even shipped the order (they still havent, but they did manage to print a tracking slip after 6 days!)

I ordered one item on 1/11 and on the order confirmation it clearly states "we're getting your order ready to be shipped. We will notify you when it has been sent out. You can always contact us by replying to this email. Estimated delivery Friday, Jan 16" 1/16 came and went with no tracking information or any indication that it had even shipped. I emailed customer support only to get a reply of "I believe another rep has assisted you with this. Please let me know if there is anything else we can assist you with." Dumbfounded, I replied I'd talked to no one else. Then they informed me my item was "currently in production. Are you open to replacing it with a different item?" How vague. Production as in could ship tomorrow or 300 orders deep on a print farm? Next email said they'd just give me a refund. OK I suppose. Then THE NEXT email asked if I'd except store credit. Ah no, your store is a disaster and I'm getting out while I can. Customer support only replies once a day, around 6:00 pm Pacific. You have to wait another day for any additional back and forth. I'm honestly not sure how they stay in business handling simple one item orders like this.

Should be ZERO stars. My first and last purchase from VoxelPLA. It's January 19th, 2026. I ordered 2 spools of PLA filament on Dec 31st, 2025, and I still haven't received my order. The expected delivery was to be January 6th, 13 days ago. When I looked at the tracking number today (Jan 19th) the USPS website says they are still awaiting item from the shipper. So far all I've received is an email from VPLA saying thank you for your patience. I don't care how cheap this filament is, I'll stick with Bambu Labs and receive my orders within a few days.

Charged my CC immediately, but 10 days in USPS has still not received package. Label is printed is not the same as shipped item no matter how much they wish it is. Customer service number does not ring thru and 1st email was answered in 2 hours saying my order would ship in 2 days, 2nd email has no answer. Website claims same day shipping, obviously BS. At this point I don't care how good their products are, would never do business with them again. Update, Finally received my order and I'm happy with the products, but that whole shipping debacle and lack of customer support has left a bad taste in my mouth and I'll be shopping elsewhere. Almost any other company (Amazon, Bambu, Polymaker, Elegoo, etc) does better than this, there is no excuse for this horrible experience in this day and age.

Dishonest and fraudulent business practices. At the time of writing, you can't navigate VoxelPLA's website without being told numerous times that "All in-stock items ship same-day". While they will send you an order-shipped email the same-day, that doesn't mean anything when the tracking info sits at "label created" for weeks. After contacting them about this, they apologized and explained there was a "defect" in one of the items and would ship part of my order out ASAP and then ship the rest out the following week, and additionally they "applied a $10 credit to my account" (no credit was applied to my account). Interestingly enough those "defective" items remained in-stock on their site during and after my communication with them, still advertising "same-day shipping" even directly on that specific product page. Fast forward two months and I haven't received the rest of my order. Upon following up again (since it's my job to remind them to ship my items lol) they told me that it "has already shipped. The package might have been lost." But refuse to provide me any tracking info or any way to identify the courier it shipped with. In my prior communications I did specifically ask for updated tracking information for both orders when they ship (really felt the need to clarify this expectation - not that it ended up making a difference...) In a vacuum this may be a blunder, but given their track record and the plethora of similar reports, I feel genuinely confident that this is a poorly run, deceptive company. I legitimately do not understand why they refuse to just admit a fault and be honest during any portion of my interactions or any of the others I've read online. Mistakes happen, issues arise, deadlines can't always be met - but dishonest customer support is what really turns me off from a business.

The entire 4+ month experience was full of lies and deceit. In the end, I still have no idea if they are able/willing to fulfill my order or not

Ordered a few products. Two weeks later they hadn't even shipped. The company wrote and told me they would be shipping immediately. A week later it STILL hasn't shipped. Three weeks and they've stopped responding. Really disappointed.

First time ordering from Voxel - They've delayed the parts multiple times despite stating "same day" shipping in multiple places on their site. Multiple emails later and the parts that were supposed to ship out same day have yet to ship or be updated. The parts are clearly not in stock and they just kept making empty promises to string me along the whole time.