zyltecReviews of voxelpla.com

I bought a couple of filters for my Bambu printer. They shipped the order, but for some reason it was returned to them. I believe the shipping company contacted them requesting some information and they never replied, so it got sent back. When they received it, they asked if I wanted it to be shipped again, and I said yes. After a month, nothing had been sent, and I had to contact them several times, there was a clear lack of communication and multiple lies. At that point I got fed up and asked for a refund. They even had the audacity to ask if I wanted the refund as store credit (hahaha). I said obviously not, I wanted the money back to the original payment method. They replied saying the refund had already been issued. After two days, there was still no money. I asked again, and they said it usually takes a few days (which is not true, with PayPal it should be almost instant). After a week, still no refund. I had to open a dispute with PayPal, and only then did I finally get my money back. VoxelPLA just lies and lies. Not recommended at all.

I signed up and created an account here just to leave this review because of how terrible an experience ordering from them has been and I hope that my review can save at least one person from attempting to order from them. I ordered some filament to try out when I ordered my new 3D printer. Everything seemed to be in stock and ready to ship so I was hoping to have it before my 3D printer arrived. Fast forward to January 28th, I received my backordered 3D printer and was fine with waiting for their filament since I had some other ones already delivered. I emailed them on February 1st asking for an update and that's when they told me that two of the filaments I ordered were still in production and they asked if I would like a different color. This wasn't shown at all on the website. So I told them I'm fine with waiting and asked if it's possible to ship the carbon filter I ordered and they said they could ship that out immediately. One of the filaments and the carbon filter arrived on February 10th, 3 weeks after I originally placed the order. Fast forward a WHOLE MONTH to February 28th. I still haven't received the rest of my order so I ask for another update. They ask me what I'm still missing and I tell them. They then only offer me a refund which I agree to. They ask if store credit is fine and of course I tell them absolutely not. They tell me the refund has been processed. I wait again and ask for an update on March 13th since I haven't seen the refund in my account or received any sort of confirmation from them. They confirm again that it has been processed and that I should receive the refund in 1-3 business days. On March 14th I receive an email from them that only ONE of the two filaments I requested a refund for is being processed. It's been two months since I ordered from them and they are still causing me headaches and seemingly hoping I give up on trying to get my money back. I would never order from them again even if they had the best filament in the world.

Avoid this company under all circumstances. They do not honor their shipping policy, and do not honor their refund policy. After tracking showed their return was delivered, they claimed "the warehouse team is looking for the package" as it wasn't received. Days past and never heard from them again. Filed a chargeback and the bank immediately refunded the amount. They have a horrible reputation for a reason

they collect money and never deliver my vento h2. wastage of time and money both.

VoxelPLA is dishonest, borderline scam. Ordered on 12/19, Promised 2-day shipment, then delivery promised 12/29. Then promised for 1/5, then 1/12. They said a few times my order got lost, but found out that it was never shipped to begin with. On 1/25 I cancelled my order. Took store credit, spent more money on "stock products"... mistake. Promised 1/30 delivery. On 2/7 I received the *cancelled* order from Dec 19th. I contacted them and asked for a return label to send back the mis-shipment, and asked for an update on my new order. They asked me to keep the cancelled order and pay the old invoice again, but would give me 10% off. I told them no - I just want to return my old order and receive my new order. They tried to cancel my new order and keep the additional $ and have me keep the old cancelled order. They finally sent me a return label for the cancelled order. Now, they are holding my new, paid for order hostage until they receive back the old cancelled order. I highly doubt I am ever going to receive anything from them. They've dragged this out so long I am not even sure if I can file with my bank. Today is 2/16. I have shipped back to them the old cancelled order, and I am waiting on them to receive it so they will release my new order, placed on 1/25. What a nightmare. I will never do business with them again and you better be sure I will spread my experience far and wide.

Didn't arrive on time and when it finlly showed up it was too humid to be usable. Even with a filament dryer my prints are super unreliable. My mom ordered it for me because I saw it was cheap and the customer service people have been nothing but rude to her.

My issue is the amount of time trying to communicate that the product isn't working. Then receiving zero follow up communication. Don't waste $40 when you could put that money towards a filtration system that actually works.

Ordered multiple rolls of PLA+ on 1/4, shipping label was created 1/6 but never updated to being received by USPS. Requested order cancelation 1/15 and was met with numerous delay tactics and outright lies. Finally initiated a chargeback which prompted them to actually ship the order even though I explicitly told them to not to ship. Do not deal with this company.