Vonage for Home | United StatesReviews of vonageforhome.com

Very pleased with service!

Finally had some great customer experience dealing with Vonage. Language was not a barrier at all and was referred to someone else if needed. I had delt with the company before in another state and never had a problem.

I have had Vonage for over 15 years now, and it is wonderful. There have never been any problems, and the agents are great.

Have been trying for over 6 weeks to get transfer of my old phone number without success. Every time I log into my account to check status it says "application submitted. We'll reach out if we have questions". First time I waited 4 weeks and finally I called (India) and was told I didn't put the correct pin number on the form. I resubmitted, waited another 2 weeks , called again and was told "oh, the zip code does not match". Called again and was told "Oh your old carrier has not accepted the application. Still don't know if this will ever resolve. The worst thing is that you just can't find out what is happening.

I had my phone number slammed. Vonage had gone out of their way to smoothly. Walked me through what has to be done in order to get my phone number back. They did an excellent job!

My problem hasn't been solved despite mu hanging on the phone for more than an hour. I'm paying for service that isn't being used!

Who can resist $15 a month to call just about any where? Service is wonderful.

This is part III of my review. I confirm that, as of today, September 22 2024, I have not received the email Vonage stated to have sent to the email address they have on file. I have no email in the junk folder, where they suggested to look. Vonage has been sending their invoices to my email address for more than ten years, there would be no reason for their correspondence to start going to the spam folder now. Moreover, the following is the communication I received five minutes ago from the new carrier. I just covered my name: "Hello -----, Despite our best efforts, our CS team has not received the requested information to assist any further with this issue. If you are able to provide the requested information, please provide it in an update to this ticket. Without response this ticket will automatically close in 48 hours." Do I need to add anything more? I don't think so. This is part II of my review. This Trustpilot account has my wife's name. I have not disclosed any personal information in my review, so how would Vonage be able to approve porting my phone number to the new carrier is a mystery to me, considering that they couldn't help a human being via phone calls and a chat. A crystal ball? In the meantime, my wife filed a complaint with Better Business Bureau. My rating remains as it is. Oh, and I did not receive any email from Vonage. Not sure whom they have sent it to. If there were a minus one million stars, Vonage would deserve that rating. My wife and I have been Vonage customers for more than ten years. Our bill, once cheap, went up to around 45 Dollars. Vonage offers new customers deals which are way better. That means I am paying for someone else's good deal. And that does not sit right with me. So, we decided to change carrier and port our number. Our new carrier tried four times to port the number and Vonage constantly refused to do it, stating that the service address was wrong, the zip code was wrong, and today, that the name on the contract is not the right one. But my name is the only one on the contract. It's on my customer profile. The new carrier asked me to tell Vonage to provide me with a CSR (Customer Service Record) so that they could solve the matter. My wife called Vonage twice and chatted with them once: but all the times Vonage denied the request. A request that it's related to my personal information as their customer. Of course, they suggested looking at my profile online --which my wife did. All information is correct: address, zip code, and name on the contract. So, it is evident they have a problem. A problem that they are not willing to solve. Their customer service is useless, speaking to supervisors was, useless to say, impossible. I am sure we would have succeeded had we attempted to contact someone in the Senate. But Vonage supervisor, no. And the problem is still there. Bring your money someplace else!