Volta4uReviews of volta4u.com

My brother and I had booked a 60th birthday trip for my mom from South Africa. Given the countless logistics surrounding the surprise trip, we mistakenly booked a car with Volta4u for the 9th (the day our mom arrived at Schiphol Airport) instead of the 10th (when we were due to arrive in Athens). Understandably our fault, however failure to collect on the 9th was never communicated to us by Volta4u. Upon arrival in Athens on the 10th we had to search for a Volta representative (who was unpunctual) only for her to inform us we werent on her collection list for the evening. Her manager informed her telephonically that our booking was from the 9th and are car was no longer available. The booking therefore considered cancelled and we had to promptly find an alternative given the late hour and the trip to follow. We were not only surprised at how Volta addressed this as A. The Volta team had our air ticket (arrival 10th in Athens) for reference regardless of our booking for the 9th. B. There was no communication from Volta regarding the missed collection on the 9th leaving us blindsided at the airport C. The Volta team weren't interested in helping us resolve this issue - as we remained stranded in a foreign country without a car. Further from this, the full amount has been debited from our credited card which includes all 10 days. This shouldn't be the case considering the conversation that happened on the 10th between the Volta employee and their manager. We should not have been charged for more than 1 x day for this booking considering the mistake on our behalf regarding collection on the 9th. We would like to urgently escalate this with both Volta4u and Booking.com and request a refund for the x9 days due to us. This has left an extremely bitter taste in our entire familys mouth regarding the professionalism of this business - making one question the values of the brand. Volta4u customer services were negligent in this case and have caused great financial constraint on us (as young adults) spoiling our mother for her 60th. Please could we ask that you address the above with immediate effect

Amazing service from all the staff at Santorini Airport!! Very friendly , helpful and kind! Easy and quick procedure! We definitely come back!

we rent a car for the week at Santorini airport. This company is very serious and we have been very satisfied. The office is only 25 meters from the exit of the airport. The staff was super helpful, kind and polite. Everything there was so easy and so fast. Afrodite and the staff are doing an excellent job!

Schlimme Firma !!! Keine Holt dich am Flughafen ab keine Anwesiungen , Wegweiser!!! So schlimme Lage und Mitarbeiter entschuldigen sich nicht mal für den super schlechten Service !!!! NIE MEHR WIEDER !

staff at athens Airport unbelievably slow and rude. never use them. when i said we had waited almost an hour staff member said it was 5 minutes only. avoid avoid avoid

DO NOT USE. We were told to wait for a representative from the company in the arrivals hall. Nobody to be found for an hour. Tried to call the company number multiple times for 30 minutes and but no answer. But they wanted pre paying for the rental. Useless company.

Never seen a service like this. Just one person to assist. A long line of 6 customers waiting in the Santorini airport counter!! They asked us for 240 euros non refundable if we pay with cash or debit card. The guy didn’t talk. He just yelled. How is it possible Booking word with such a business partner???

When I was at their office at Athens Airport on 12 Sep 23, a man served us and persuaded me to take up full insurance as my earlier insurance with RentalCover had excess of Euro450. For zero excess he quoted a so called discounted rate of Euro200 which I paid up. I gave the man my credit card, International Driving Licence (IDL) & Passport. However, he only returned me my credit card after charging Euro200 to the card and retained my passport and IDL. Then he quickly pass me to another man to explain how to return the car on 19 Sep 23 and he disappeared from the scene. The 2nd man hurriedly passed me the car. Made me signed documents but never printed out the rental agreement. But simply a piece of paper that I had zero excess to pass to the car return booth on 19 Sep 23. I drove off the car and forgot they didn't return me my passport and IDL. After crossing the 1st toll booth we drove to a rest area. Then I realised that they didn't return me my passport and IDL. I had to drive all the way back to their office to retrieve my documents! Had to pay tolls 2 additional times. Waste of precious time, fuel and toll charges! Imagine if I discovered my passport and IDL were not with me when I arrive at my destination Meteora 200km away?? Very poor customer service! The ladies staff were ok and helpful but the men are lazy and terrible! Be very careful dealing with the male staff at the counter! When I got to their office the 2nd man simply smiled and said he tried to call my hp (they had their fun I supposed) How could they call me when I'm using ICC? Never emailed me either which I always access.