VoiplyReviews of voiply.com

Response from VoiplyOct 2, 2023

I'm really sorry to hear about your disappointment with our service. We strive to provide our customers with top-quality hardware and I regret that your experience didn't match your expectations. Could you please provide more specific details about the problems you're encountering? This will help us understand the issue better and find an effective solution for you. In the meantime, if you haven't done so already, please contact our customer support at [email protected]. They'll be able to guide you through some troubleshooting steps or discuss possible replacement options if necessary. Your feedback is invaluable to us. It helps us identify areas where we can improve. Thank you for taking the time to share it.

Response from VoiplyOct 2, 2023

I'm really sorry to hear about the difficulties you've been facing with our service. Dropped calls can indeed be very frustrating, and it's not the experience we want for any of our customers. There could be several reasons why this is happening, ranging from network issues to device-specific problems. Rest assured, we're committed to helping you troubleshoot this issue so you can enjoy smooth and uninterrupted calls. Remember, our customer support team is here to assist you. Please don't hesitate to reach out to us directly through our customer service channels. We'll do our best to resolve this issue swiftly for you. Thank you for your patience and understanding.

Response from VoiplyOct 2, 2023

I'm sorry to hear about the issue with your phone and for the late response. At Voiply, we take these concerns very seriously. Please email us at [email protected] with more details so we can assist you promptly.

Response from VoiplyOct 2, 2023

I'm truly sorry for the difficulties you've been experiencing with our service and app. At Voiply, we aim to provide a seamless experience, and it's clear we fell short in your case. Your concern is our top priority. Could you please email us at [email protected] with more details about the issues you've been experiencing? This will help us address your concerns more effectively. We appreciate your patience and look forward to resolving your issues promptly.

Response from VoiplyMar 31, 2023

Thanks for bringing this issue to our attention. We apologize for the inconvenience caused and understand your frustration that your number hasn't been ported yet. This is not the ideal experience we want our new customers to have. We take customer satisfaction seriously and have escalated your case to our porting team for immediate action. They will follow up with an update or recommended next steps to successfully port your number. Rest assured that we will not charge you until your number is successfully ported and activated. We will also be making the necessary adjustments to your billing once your number is ported. We sincerely apologize for the delay and appreciate your patience. We value your business and look forward to having you as a customer.

Response from VoiplyMar 31, 2023

Thank you for sharing your feedback with Voiply on Trustpilot. We're sorry to hear that you didn't receive the level of support you were expecting when setting up your phone. We take our customer service very seriously and we're always looking for ways to improve our clients' experience. Rest assured that we will review our process and see if there is a way we can make it easier for our clients to set up their phones without assistance. Please do not hesitate to contact us if you have any further feedback or if you would like us to assist you to set up your device.