VoiplyReviews of voiply.com

When I checked to see my new annual bill for my voip services, I noticed that the bill had increased by $30.00 for 2025. I called customer service and she sent me a breakdown of charges including state, county, and federal taxes. For long distance, it's $30 per year. Their fees for just having the service is $59.50 per year which equals $89.50 per year. On their home page, it states, "Get Reliable and Unlimited Home Phone Service for $8.95/mo", which is very close to the state, county, and federal taxes and fees. Nowhere is it mentioned that they tack on an additional $85.00, per year, which really jacks the price up. So automatically you will pay $8.95 (taxes, etc.) + $7.45 (their fees for long distance and just having the service. This practice is illegal. It's called switch and bait. Trust me, once I'm hooked up with OOma, I will be filing a complaint with the FCC on these people. I would appreciate all of us who are complaining about this report it to the FCC. Thank you.

I had a terrible experience with your service. One of your agents was rude, used inappropriate language, and then ignored me before hanging up the call. Your chat support team also didn’t respond to my queries. Additionally, I made multiple payment attempts, but the amount was deducted, and my issue wasn’t resolved—nor was my payment replaced. This has been a highly unprofessional and frustrating experience. Based on this, I strongly advise others not to use your services. Please take this feedback seriously and address these issues immediately.

Voiply uses deceptive advertising to market their unlimited residential plan. While their sales page claims that you can pay a monthly or annual fee for unlimited calls, they do in fact limit your outgoing calls to 300 minutes(!) a month. They charge ¢1.5 per minute after this. Although limiting outgoing calls is a common practice among many VoIP providers, most tend to be open about it, and state this on their sales page. They might say that outgoing call minutes are limited to the amount that most customers use in a month. A trustworthy company would put an asterisk next to the word "Unlimited" and set a limit of about 3000 monthly outgoing minutes (on average). Voiply, however, sets the bar ridiculously low at 500, and you will only find out if you go over their undisclosed limit as I did.

The service, is fantastic. The billing is horrible. I paid my bill through my bank, and still received emails saying that my account had been suspended. I paid a first and last months to get service, and they send that after the first month. I know I'm late on my bill, but set up a system that when you pay through the bank, it gives a grace period where Voiply doesn't send a "Your services have been suspended" email. I'm done. Sadly, I will be going to Rogers now.

One hour waiting for chat support, and the agent was terribly overburdened (the only one on duty!), so even after another hour of chatting - mostly of me waiting for sporadic replies - he could not provide an answer. The account portal is horrible, and none of the Help links in the portal do anything when you click them. Overall, the VoIP services and features mostly work well, but if a frustrating portal and amazingly overburdened customer support drive you crazy, look elsewhere.

You have to be extremely careful with these guys as their website isn't on the up and up. I'll start by saying that as far as the call quality goes, it was clear and I didn't experience any issues using Starlink in Canada. The problem that I had was with what they say you will get vs what you actually get. The website implies that you can install their mobile app on all your devices including your PC. (There is a download link on the residential page.) You cannot. You can only install it on one mobile or risk causing routing issues. There is no PC link available. They also sell you a bundle with a phone. Again, it's not until you paid that they say the phone bundles are not available in Canada. When I talked to their customer support, they then told me that I misunderstood. I showed them the page and said that it was misleading. Then they just hung up on me. Make of it what you want. I do not endorse this kind of tactic.

I used VOIPLY for 10 years. Service was out more often than other services that I used. It was however acceptable. That's why I kept it for 10 years. When I cancelled service my number was to be ported over to another carrier. That never happened. I jumped through all the hoops that they required but they did not port the number.

Why you guys charge 51% taxes. That is preposterous.! That makes your monthly price of $12 instead of $ 8 you advertised