VoiplyReviews of voiply.com

The setup process, the app use, and the cost

Everything arrived on time and setup was easy. The phone system has been working well for two weeks. The only thing we do not like is that you can't access voice messages with your landline phone. They come via email. Although message notification does come via SMS text, you can only send notifications to one cell phone.

The Customer Rep answer the call right away ,Practically no waiting .They gave concise answers to all our questions and were very knowledgeable .Though we did not receive a bill we hope it was correct without any hidden charges ,which Many phone companies have

Everything works great but took along time to transfer phone number and asking questions about call forwarding took a lot to figure it out.

I do not like the 3-4 second delay before the person who has called you can hear your voice. Sometimes people are too impatient and hang up after the first hello.

Excellent customer service on chat. Directions for set up were not consistent with what actually occurred while I was trying to set up the system. I attempted set up and got frustrated. Took a break of several hours and went at it again. By luck I made a little progress. I went to chat and was assisted in completion. Had I known it was going to be as complicated as it was I would not have signed up for Vioply. I am not tech savvy. I hope the system works without difficulty. If it doesn't, I will likely discontinue the service. Without the help of the Chat rep, I would have quit and not even started the service. It took a couple hours even with the Chat rep. The Chat rep was very patient with me. So far, Vioply is working flawlessly.

Plugging it in was very easy. While trying to adjust it, I made one mistake and soon I will undo it -- all calls in on the VOIP number cause my cell phone to ring, not that I can answer them.

Responsiveness to customer’s issue. One shop stop and not forwarding calls to different areas or people.