S D.
Great app, appalling behaviour towards customers
5 stars or even more for what the app can do, Minus 3 stars for integrity: There was a lifetime deal when they were all new, for just about 50 bucks. I did not take it at the time because I did not have that many use cases, but friends of mine did after I recommended the app. And they now got an email saying that the lifetime deal was cancelled because, well, its too cheap basically. I get that. But what they did was not get rid of the lifetime plan for future clients, but downgrade the lifetime plan buyers to nonsubscribers - meaning you get a minute of recording at a time. Now, bear with me, please. As of now, the monthly subscription is still around 10 bucks and there is a new yearly one for 50. Fair enough. But did they convert the lifetime plan people to a yearly subcription? Or said "What you already paid now is worth a year of use, so please feel free to use up that time and then decide"? No, they just downgraded them. And those who paid in October now got roughly 1,5 to 2 months, so a monthly fee between 25 and 34 $ That is seriously non okay, and I am absolutely livid at having friends call me to rightfully complain about what I obviously never should have recommended. A lifetime deal is a lifetime deal. Nobody is ever going to trust a company who acts like that towards their early supporters.
Response from VoicenotesJan 17, 2025
Thank you for your appreciation of the app’s capabilities. We understand your disappointment, but would like to clarify the misinformation. No Believer Plan users were ever downgraded to non-subscribers, and they continue to enjoy the same benefits they initially purchased. If your friends face any issues with their subscriptions, please email us at [email protected] so we can assist immediately. We’ve also confirmed on our social channels (https://x.com/voicenotesai/status/1853627369996886518) that the Believer Plan will always be honored for those who purchased it. We respect all feedback, but wish you had reached out to verify before posting this review. We’re grateful for our early supporters and remain committed to protecting their best interests. Please contact us anytime if you have further questions—we’re here to help.



