VoicenotesReviews of voicenotes.com

Very unreliable. Many recordings simply disappear or can’t upload and then are gone the next time I open the app, no saving on the device apparently.

Frustratingly difficult to learn how to use.

Terrible customer service, the pen didn't work, and they wouldn't give me a solution or a refund.

I was invoiced 1 hour and 14 minutes before I was charged $99.99 for an annual subscription. At 10:46pm they emailed, so no time to cancel since I was already asleep at that time. Terrible deceitful business practice. Most reputable businesses would not do this, especially in an industry where you would thrive. I have sent several emails requesting a refund with no response.

I signed up for a trial with Voicenotes in August to test their meeting transcription service, but I ended up not using it at all. Since then, I’ve contacted customer support multiple times with a simple request: cancel my subscription and refund the charges. Responses have been delayed, inconsistent, and unhelpful. The subscription continued for three full months, and they were unable to stop it until October. Eventually, someone on chat support told me they would only refund the last two payments, without offering any explanation. In total, they’ve charged me around €37, and at no point was I able to manage or cancel my subscription myself through the platform. Canceling is extremely difficult, and the customer support experience has been chaotic. This makes the service feel more like a scam than a legitimate online tool. I’m still requesting a full refund, with no success. Avoid this website at all costs. EDIT AFTER ANSWER BY VOICENOTES: They refused to refund me simply because my first cancellation request came from a different email. The irony is that this email was the same as the billing email shown on my payment receipts, so they clearly knew it was me—even they later confirmed both accounts were mine, saw all the receipts I sent, and admitted the charges were real. It took them three months to even resolve the issue, and while they finally stopped the subscription, they still kept my money for a service I never used. I didn’t even log in once. So apparently, to cancel a subscription on their website you must go through customer support, because making it simple would be too honest. There is literally NO way to cancel it yourself. And this “brilliant” support team took three months just to figure out I had used the wrong email, even though I provided receipts and proof from the start. They finally stopped the charges, but of course, no refund. That’s not customer service, it’s theft disguised as bureaucracy. AVOID THIS SCAM SERVICE—SAVE YOUR MONEY AND YOUR PEACE OF MIND.

Inaccurate and overly cumbersome service: I wasn’t even able to transcribe a simple menu, just because it doesn’t handle line breaks. But the worst part of all is the customer service: I’ve been trying to contact them in every possible way since June, and there’s absolutely no way to get a reply. Not via WhatsApp, not via email (I wrote multiple times both to info@ and to team@), not even through 'Report an issue'. I paid for 3 months (by the way, unsubscribing is extremely difficult and totally counterintuitive), and the receipt only shows my first and last name—no details, no VAT number, nothing at all… I’ve never seen such disastrous support from an app.

VoiceNotes is a great idea, poorly executed and, worse, terribly managed when it comes to customer service. I subscribed to the annual plan expecting a reliable, AI-powered note-taking platform. Unfortunately, my experience has been far from that. I’ve had several issues, but the worst happened recently: nearly all my recordings and notes from the past few months disappeared, including important meeting content and project ideas. When I contacted support, their response was vague and unhelpful. They simply said the notes couldn’t be recovered and that they would “try to replicate the issue.” That’s it — no real solution. What’s most frustrating is that I lost content I never deleted, and now there's no way to get it back. The app not only fails to do what it promises, but it also puts your work at risk. If you value your ideas, your time, and your work, don’t subscribe to this app. I trusted it, I paid, and I lost.