VogueenReviews of vogueen.com

Response from VogueenOct 23, 2024

Hi, We sincerely apologize for the inconvenience and frustration you've experienced. It’s clear that there was a misunderstanding with your order, and we're deeply sorry for any miscommunication regarding the case's waterproof feature. This is certainly not the experience we want for our customers. We take these matters seriously and want to make things right. Please reach out to our customer service team directly, and we’ll arrange for a return or a full refund for your purchase. We're also addressing the communication issue on our end to ensure this doesn’t happen again. We appreciate your patience, and we are committed to resolving this situation for you. Best regards, Vogueen.

Response from VogueenOct 23, 2024

Hi Karen, We’re truly sorry to hear about the lack of response and the frustration this has caused. We understand how upsetting this situation is, and we deeply regret that you've had to send multiple messages without receiving the support you deserve. This is not the level of service we strive to provide. Please know that we’re looking into this matter immediately, and someone from our team will be reaching out to you directly to process your return and resolve this issue as quickly as possible. We appreciate your patience and sincerely apologize for the inconvenience. We’ll make sure this is handled properly from here on out. Thank you for bringing this to our attention, and we’re committed to making this right for you. Best regards, Vogueen.

Response from VogueenOct 23, 2024

Hi Theresa, We sincerely apologize for the mix-up with your order, and we completely understand your frustration. Receiving the wrong product is never acceptable, and we're sorry that our customer service hasn’t responded promptly to assist you. This isn’t the experience we aim to provide, and we’re truly sorry for any inconvenience this has caused. We want to resolve this for you as soon as possible. Please reach out to us directly via email, and we’ll arrange a return and ensure you receive the correct case for your iPhone 13 Pro Max. We’re also working on improving our customer service response times to prevent issues like this in the future. We truly appreciate your feedback and would love the chance to make this right for you. Best regards, Vogueen.

Response from VogueenOct 23, 2024

Hi Bruce, I’m truly sorry for the inconvenience you’ve experienced, and I completely understand your frustration. Waiting this long for an order with no updates is definitely not the experience we want for our customers. We apologize for the lack of tracking information and for the difficulty in trying to cancel your order. Please rest assured that we’ll look into this right away. If you still wish to cancel, we can absolutely process that for you and issue a full refund. We’ll also investigate why the tracking number wasn’t provided. Please reach out to us directly, and we’ll ensure this is resolved as quickly as possible. Again, we’re sorry for the trouble, and we appreciate your patience as we work to fix this. Best regards, Vogueen.

Response from VogueenAug 17, 2024

We're sorry to hear about the delay and lack of communication. Rest assured, we're looking into your order immediately. We'll provide an update with the shipping details as soon as possible. Thank you for your patience, and we're here to assist you every step of the way.

Response from VogueenAug 17, 2024

We sincerely apologize for the inconvenience. It seems there may have been a delay with your shipment. We're investigating the issue and will update you with the status of your order shortly. Please rest assured that we're here to resolve this for you.

Response from VogueenAug 17, 2024

Thank you so much for your positive feedback! We're thrilled to hear that you found our service fast and our information helpful. We're always here to ensure a smooth and satisfying experience for you!

Response from VogueenAug 17, 2024

We deeply apologize for the delay in receiving your order. This is not the experience we aim to provide. We're looking into this right away and will update you with the status of your order as soon as possible. Your satisfaction is our priority, and we'll make sure this is resolved quickly.