Jessica S.
My iPhone 16 Pro Max case arrived in a…
My iPhone 16 Pro Max case arrived in a timely manner, and it is the correct color. However, it seems just slightly too big, and the button covers aren’t sturdy enough, so I keep accidentally hitting the side buttons due to lack of rigidity. Would not buy again.
Response from VogueenOct 23, 2024
Hi Jessica, Thank you for your feedback, and we're sorry to hear that you're not completely satisfied with your iPhone 16 Pro Max case. We strive to ensure that all our products meet the highest quality standards, so we appreciate you bringing this to our attention. Regarding the fit and button covers, we understand how frustrating this can be. We’ll pass your comments to our product development team to investigate and improve future designs. In the meantime, we’d love to offer you a replacement or assist you with a return if you prefer. Please reach out to our customer service team, and we’ll make sure to resolve this to your satisfaction. We truly value your business and hope to make things right! Best regards, Vogueen.