VNYLReviews of vnyl.org

I signed up for their album curating service and never received anything after over a month now since placing my order. No one ever answers their customer service number and it takes you directly to an answering machine that has a full inbox. Good luck trying to get someone to respond to you via email too. When they finally do they tell you curating takes up to "4 business weeks" whatever that means, despite their website saying it only takes 2-3 weeks for them to ship your order. There are much better vinyl curating services out there, avoid this scam company.

I got a record player as a birthday gift and thought their subscription service would be a fun way to learn of some new artists and grow my record collection. Their "curation" service is a joke. 40% or more of the albums Ive received dont fit in my music style even slightly and I am debating throwing in the trash because they are so awful. Along with this, the records show up sporadically, never on time, and the company themselves are almost impossible to reach. I wish I had cancelled my auto renew before I got locked into another year of crap.

If I could give 0 stars I would. Please do not waste your time or money. My daughter, 15, received this as a gift and was so excited. She received 3 of the worst records I have heard in my life, and I grew up in the early 80’s which says a lot. Customer service, I’m sorry, I mean “Customer success” as they call it, is useless and claims their curators are doing their job. My daughter was so excited to start her vinyl collection, they did a good job bursting her bubble. You should be ashamed!

one of the worst companies i have ever dealt with, when you call 877-777-6380 it never goes to a human they tell you they are busy and to email them. making it impossible to cancel , and i have written several emails with no reply

I chose 1 star cause I had to. This company is a joke! The same 20ish records to choose from every single day. It rarely ever changes. 98% aren’t even popular artists! Trying to get anyone to answer a call or email is so bad. They never do. Unless you write a complaint to the better business bureau. Then you get answered, only for them to say they don’t have the items you ordered 3 months ago in stock. I’d stay far away from this place!!! Once they get your money, good luck getting it back. They refuse to do refunds and will give you store credit. Then you never get any new choices or anything you may want.

One star is too much. Where do I start! Good lord the website is a mess. They won't send you anything until you pick your "vibe" but that takes forever. They still owe me for two orders. Its been 5 months. You call, email, they act like your wasting their time. I'm told my order is processing but the company the get their albums from is under a contract dispute. I don't care about that!! Run to the store by an album and ship it to me!!

This is a clever scheme to steal from people. They are just redistributing overstock albums. They sent me two albums that have zero to do with the music I listen to, told them I listen to. I have them access to my spotify and they took over a month to send me garbage. They did send a nice handwritten note that basically just reiterated the fact that they are connecting this with the thinnest threads. They can't say, " you like bands that have instruments so here's another band with instruments" so they give you some generic, vague comment instead. Waste of money. Do your own shopping.

The worst service I ever received from a business. I had a Monthly subscription and received my first order with no trouble. As of today, I am waiting on 4 x orders that date back to June the first email I got was "my order was lost in the curation process somewhere". I have tried countless times since to get answers and contact them but now am not receiving any response. DO NOT USE THIS SITE I have never experience a more disorganized service in my life.