VNYLReviews of vnyl.org

They are abhorrent when it comes to any sort of customer service! Their website is a UX nightmare, and I think is purposely designed to be as unhelpful as possible. I have been waiting for over a month for what is now my last month as a subscriber, which I paid extra to have delivered via priority mail. STILL nothing. I emailed three different times, sent FB messages, called and left messages on their terrible voicemail system...nadda. Finally, I just sat down and kept calling until I got someone and Lindsey "with an e" was not at all helpful. When asked what the resolution for this shipping fiasco was, she said "call the USPS and find your package. If it is lost you should file a claim and we will work on getting you a new package." How is something that I purchased and NEVER received my problem, delivery never occurred, I am still without and order! Her response then was "We ship so much stuff, if we tracked everyone's orders we wouldn't get to answer the phones or get your records to you". I am sorry, what? I work for small e-commerce business, we do track our packages and I have to call USPS and FedEx all the time, why, because we guaranteed a good and its delivery. Do not give this company your money, you will regret it.

Bought a gift card for my wife. They charged her for my gift. The records were terrible. It's garbage.

My email to them after not receiving my order 3 months after payment and almost no customer service. "Hi there, I do not see an option to choose any hashtags or vibes. It could be because my account is cancelled. I cancelled it after not receiving my order a month after. The vinyls are not sent, a payment has been made and you are not giving me good customer service. Either send the product I paid for or refund my money. I DO NOT HAVE ANOTHER OPTION DO I? THANKS A" EDIT: wow these guys are proper thieves, lucky I only got charged for one month's subscription. Something should be done?

My experience with this company has been the same as everyone else. Although mine varies slightly. I was able to stop the charges for a month. I had my bank send me a different card. I'm like "alright cool, cant charge me if they don't have my new card info." Was totally willing to look past the 3 charges I received before getting my first record. Then they charged me again. I was in shock. I never gave them my new card information. They just charged it. Again, not sure how they got my new info but they did. Stay away from this company. They're a bunch of liars and thieves.

Vnyl is a horrible service. First, they give no directions on how to use their website. Second, my orders took three months to arrive. Third, they did not take any of my recommendations that I filled out. This was supposed to be a father's day surprise that turned into a disaster. Thank upi for wating my time and money. I wish I could give this company zero stars.

TERRIBLE Company. I've been charged 4 times and only received one record. I called and emailed and there is no answer or response. DO NOT sign up with this company. Total scam

Honestly, they don’t even deserve the 1 Star I had to give them. Terrible company, terrible customer service. Calling them out on social media is the only way to get them to respond to you, but sadly they will just feed you more lies and bs. They generate tracking numbers, but never actually ship anything. Stay far far away from the scam company.

They are a scam! I ordered the 1 month gift card a couple months ago and still never received a package. I contacted them and they said that it would shortly be shipped. That was 2 weeks ago and still nothing.