VNYLReviews of vnyl.org

If i vould give no stars, I would. I ordered in 2020 July and they have been secttrely charging my account since then. Robbed me of 100 dollars. I cant stop the payment or anything and I wish I could.

won’t allow you to cancel subscription and the toll free number doesn’t work. They also do not send records monthly as advertised. i would give zero stars if i could

Do yourself a favor and NEVER And I mean NEVER use this company. They robbed me of $420 and for someone who barely makes that from a weeks worth of work it beyond screwed me over and caused me so many financial problems. I was given a free subscription but of course you had to put a card number in and after a year was renewed even thought I had tried countless times to cancel my subscription prior to the renewal date. When I tried getting a refund they completely denied me. After many many emails and phone calls I got absolutely no where and never got my $420. So since I was now stuck with this subscription I thought I maybe could just make some money back by getting the vinyls and reselling them. Well I was wrong then again I tried receiving my monthly vinyls that I was supposed to get because I paid $420 when I didn’t even want to and my vinyls never got shipped or delivered to me. This company is a scam and they are thief’s. NEVER use them

Let me preface this by saying that I am incredibly sad to be writing a negative review about this service. I have LOVED the idea of this for years now, and it is regrettable that my experience was so negative. I will do my best to remain objective. I signed up for VNYL as part of a buy one month, get one free promotion. I contacted their customer support number well in advance of my monthly billing period ending, to ensure that I was not billed again after this period had ended. When no one picked up, I left them a voicemail and emailed them to follow up. I was not contacted back, and was still billed for another month. I immediately followed up with their customer support again, both via email and via their phone number. I never received any contact via phone, and only occasionally received contact via email. When I did receive contact, I had to restate the same conversation that I had had (in the same email thread) the last time one of their customer support agents replied to one of my emails. This pattern continued for just under 2 months. Eventually I resorted to direct messaging their social media pages. In fact, while feeling a bit frustrated admittedly, I sent a reply to one of their Instagram stories. In my message, I pointed out how frustrating it was that their story was updated almost daily, but it had been such along process to get a refund for a subscription that I tried to end via their official customer support channels. After sending that particular message, I had my refund in my bank account in less than 48 hours. TL;DR - I was billed improperly, per the rules of their own company cancelation policy, and then had to fight for almost two months to get my money returned to me. If customer support is important to you, I would not recommend this company to you. Separate Issue - One of the records that they sent me as one of their curated sections for my first box was described as being on "Black and White Marbled Vinyl". When I opened it, it was a solid black record with one single spot of white that was less than the size of a quarter. When I contacted them to see if I could have another one sent to me. They contacted me about a week later, and said they were unable to issue a properly colored record to me, as they were unable to guarantee the color of any records in their batch. While I understand that each record in an exclusive batch like that will be unique, when a record is blatantly not what is advertised, it seems a bit ridiculous to not correct the issue (even if it was not the record I hand-picked for that month).

I was given a one month sub as a gift. I requested a specific "vibe" (record) but when my order arrived it didn't include that album. I would have paid for another month but I immediately canceled. Now I have three records I didn't want. Neat.

If I could give less than a star, I would. This company is beyond bad. I canceled after 2 months after my first box came with two of the same record. And I’m still being charged, MONTHS AFTER CANCELING! I called and emailed too many times to count! No response, ever! Do not try this company! Go to your local record store or go online to get a better value and exactly what you want!

I received a 3 month subscription as a gift. I have only received 2 of those and now I was charged 39.99 (they required a cc when I signed up) I have called and left message and tried calling again, which just went to voicemail. I have disputed with my CC company bc of these reviews. VERY SHADY. I will continue to call until I can get a hold of someone. Also, like others have said they do not take into account any of your preferences really.

Terrible company. The fact that they won't allow you to cancel your subscription without calling their toll free number is ridiculous. Then when you try to call thei number they refuse to answer and keep sending you to their message machine. I spent 3 hours calling over and over leaving messages before they answered me. I had to threaten to call the authorities in a message for them to call me back. DO NOT FALL INTO THEIR TRAP. They have some shady business practices.