VNYLReviews of vnyl.org

I received a vinyl poorly packaged and the vinyl was damaged. I've been waiting for a decent response for OVER THREE MONTHS now.... Baddest company I've ever experienced.

It has been a month and a half....still no record

I’m honestly livid at this scam of a company. I ordered a record in March (MARCH) as part of their subscription. It was taking a while (over a month) and money was a bit tight so I decided to cancel the sub while the record arrived so I could see if it was actually worth it. I waited for two months and nothing. Finally in May I got a notification saying my order finally shipped. Two months after I ordered it. Okay, fine whatever, Covid, right? Well after a few weeks of the shipment showing no movement I contacted VYNL. Turns out that apparently USPS lost my shipment. Late July. It’s been months. This has happened before, and I wasn’t too angry (yet) because it technically wasn’t their fault. I requested they send it again or give me a refund. They said that it wasn’t their responsibility to send me a replacement because their responsibility ended when they gave the order over to the mail. Seriously?!? “However, as a show of goodwill we will give you store credit of $15 (*not valid on subscriptions*).” they said. So I don’t get what I paid for and I don’t get to use it on reopening my subscription either? To top it off, everything in the store is over $25+, so even those $15 aren’t enough to get me anything without me having to pay the difference (and then pray it actually arrives). Absolutely the worst service I’ve ever had. I’m not usually one to complain, especially during these rough times, but this is just a scam.

I have (2) outstanding orders with Vynl where they have already received payment (due to their policy of automatically renewing your commitment until you call and cancel.) One order is from March 4th 2021 and the other is from April 4th. Numerous emails to Customer Service with same answer......"I will alert the team to your order and we will get it shipped".

I ordered a gift for my partner and we received a code that doesn't work. We've both tried emailing numerous times and have received emails that they are "looking into it." They will not allow any refunds and have the worst customer "service" I've ever experienced. Do not waste your time or money.

I subscribed to VYNL recently as an anniversary gift to my boyfriend. I was really excited to enter his music likes/dislikes and get albums that were tailored to those preferences. I ordered the 3 album package and waited 5+ weeks to receive the package. When I called to ask about the status of my shipment after a month of waiting, the customer service rep was unable to tell me any information regarding where the shipment was or when it would arrive. When I finally got the albums, we listened to each one and THEY WERE NOTHING LIKE THE PREFERENCES I ENTERED. Every album received was disco/tech/dance music when I specifically asked for hip-hop/rap. We were really excited to maybe find an artist we didn't know about but that had great music. NOT THE CASE. Seems like VYNL just throws albums together with little regard to what the customer wants. Disappointed.. would not order again. Better off going to the discount bin and picking music at random. If I could give 0 stars, I would.

This has been the worst subscription service I have ever worked with. The concept, I believed to be amazing, seems to not have the backbone to make it run well. It took my first order exactly 32 days to arrive and I have yet to receive my second order, which is 54 days late, and am being told it is being looked into. It’s just been a game of runaround and who dropped the ball.

Seemed like a great idea if there was any organization to this company. I started my subscription April 16th... it is June 21st and I still haven't received anything. How is a monthly subscription based company so delayed? Feels pretty scamish, better off buying random mixtapes on the streets in New York.