VNYLReviews of vnyl.org

Make sure you don't purchase the yearly plan. I bought the yearly plan as a gift for my wife to help her start her record collection. Not only are the "curated" selections pretty garbage, but they also send us the same records throughout the year. We thought it was her last shipment, but I got hit with a yearly charge of over $315 and they are refusing to refund us even though we reached out within 1 business day. Their terms of use are full of self securing conditions where they repeatedly assert they are NOT providing refunds for any reason. My favorite is from their FAQ 'If you get a duplicate we encourage you to share the gift of music with someone who doesn't have a membership.' lol what a joke. How about I pay you and you give me something worth the money and time. Reminds me of old CD catalogue subscriptions. Will tell everyone I know to avoid this garbage service.

After I received my first order I called and said I didn't wish to receive any more records. I was assured as long as I did not order or select any records I wouldn't be charged. This was May 28th of 2020. I just discovered they continued to charge me $14.99 every single month after that. They purposely set out to defraud people hoping you wont notice the $14.99 charge every month. Their Facebook Page and BBB page are full of the exact same complaints! They owe me $254.83.

This company took my money and never sent any vnyl. My first subscription was in April and they charged my second month before I even received my first month. I promptly canceled my subscription and I am still waiting on my order. They said it was lost and they would replace it. That was over 3 months ago. Still haven't heard a peep from them. 260 other stories like mine on the Better Business Bureau. I have filed a dispute against my charge with my bank. Buyer Beware.

Total scam. I have yet to receive records that I ordered IN MAY. I could maybe understand a couple weeks, but months is ridiculous. Don’t sign up.

ABYSMAL. I was charged without them sending anything to me or receiving notification of shipping. There's no transparency. Subscribers have no control. You have to actually call them to cancel or pause your subscription and customer service runs on Pacific time. Not to mention the only record I received was hot garbage. AVOID! DO NOT SUBSCRIBE!

Terrible experience. Ordered over a month ago and still haven't received anything. Canceled my subscription and am just gonna have to eat the loss since trying to get your money back from this company is a complete waste of time.

I was a member for two months where they promptly charged me, but never sent any of the records that were curated for me. My account showed the order number of both records, however no one could ever figure out why they were never shipped. Out of the several emails that I sent, I only got a response to one. After several phone calls, I finally got through on the phone only to find out that the warehouse wasn't talking with him either. Apparently, not only is the communication bad with customers, it is even worse between employees because all I ever heard was that "I have not heard back from the warehouse as to why your orders have not shipped." I was also told today that I will not receive a refund for the money that I was charged even though they did not send out any orders. I decided to cancel now, as to keep getting charged and never receiving anything.

I got a 3 month subscription as a gift. They auto-charge with no notification. Was not able to get a refund but got store credit. So I wait forever for them to update their store with something I want. My last order was placed over 2 months ago. They have my money and I don’t have my record. Also most terrible unorganized customer service. STAY AWAY!!!!!!!!! BUYER BEWARE!!!!!!!