Judy L.
Works great
Works great - Stops people from having to knock on door to check if occupied.
Response from VizilokJul 3, 2019
Dear Judy, thank you very much for your review.

Provide a sense of privacy and security with our one-of-a-kind commercial quality privacy indicator locks - perfect for public restrooms in busy places.Our locks are purchased by different organizations in USA and CanadaAirports, Architects, Churches, Facility Locksmiths, Fitness Clubs, Hardware specialists, Hospitals, Hotels and Resorts, Nursing Homes, Real Estate Developers, Residential communities, Restaurants, Retail Chains, Universities, Wholesale distributors
Vizilok (vizilok.com) has 389 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Judy L.
Works great - Stops people from having to knock on door to check if occupied.
Response from VizilokJul 3, 2019
Dear Judy, thank you very much for your review.
CHAYCE C.
We have purchased 4 indicator locks for our adult bathrooms. 1 was defective, but the customer service team gave us options to try to fix the issue, and when it wouldn't resolve the defect, they replaced the handle. Great products and great customer service.
Response from VizilokJun 21, 2019
Thank you very much for your review.
Billie
This is a very good lock, but where we have it it gets a high volume of usage, first one lasted at least 2years. I didn't hesitate to order another one, and for the price I even ordered a spare.
Response from VizilokMay 29, 2019
Thank you very much for your review. We have a lot of new ideas for future models and improvements.
Merrilee P.
My Door hardware arrived in one day as promised. The install went smoothly and my client was pleased with the results.
Response from VizilokJun 3, 2019
Thank you, Merrilee. We appreciate your review.
Lynne R.
we ordered online and was here w/ in a week! great service!
Response from VizilokMay 2, 2019
Hope to see you again sometimes, thank you.
Dave M.
Had some issues with one of the 10 handles we bought.. Customer service was very helpful in replacing the handle without issue! Would definitely buy again.
Response from VizilokMay 1, 2019
Thank you for your feedback. Glad we could help you out.
Salim F.
Great company. Good product and customer support
Response from VizilokApr 29, 2019
Thank you very much for your kind words.
Mary-Ann H.
My order number is 7159. I ordered 1 RH and 1 LH lock. You sent me 2 LH locks. I sent an email 2 days ago asking you to fix the problem and have not heard back from anyone. Based on my current experience, my company will never purchase from you again. Mary-Ann Hee (415) 517-7107
Response from VizilokApr 18, 2019
We're sorry you feel that way but as our records show that customer seems to have made a mistake in their original order by purchasing a product that did not fit their needs, while the order shipped had the items ordered. Customer also did not contact us 2 days ago, the last e-mail string I see from this customer is Jan 30, which was answered, while today is April 18. The described e-mail was left 10 minutes after this review to replace the order. We encourage customers with specific needs to ask about the product before purchase, if you are unsure of the use, or a different model might fit your needs, it's better to ask as information is free. We value all customer feedback including negative criticism. For the record, please do not leave your personal numbers on public reviews. Telemarketers, ad agencies and people with too much time on their hands want this information and your privacy is important to us. If this was a positive review, I would remove this for your safety, removing bad reviews looks bad,