Joyce O.
I purchased Xpure hearing aids
I purchased Xpure hearing aids. Recently in travels my charger was damaged. I purchased a new charger it was sent promptly. thank you
Response from Vivtone Hearing AidsOct 17, 2026
Hi Joyce, Thank you for sharing your experience with your Xpure hearing aids. It’s frustrating when your charging case gets damaged while travelling, and we were glad we could quickly send out the replacement charger you purchased. We received your email reporting the damaged contact port on this newly delivered charging case. Our customer support team acted right away and arranged another replacement charging case for you. We truly apologize for the extra hassle this has created. Please don’t hesitate to contact our support team if you need help with anything else related to your hearing aids. Sincerely, Vivtone Customer Support




