Disappointed
Terrible Customer Service
Vivo delivered the entirely wrong item. When I went to return it, I was not given a pre-paid label, and instead told they would refund me the amount. I returned the item, then they refused to refund me the $75 cost of returning the thing that they never should have even delivered to me in the first place. EDIT: Upgrading from one star to three because Vivo contacted me and remedied the issue.
Response from VIVO-usJul 30, 2026
Thank you for allowing us to correct this for you and for working with us. Again, we apologize for the inconvenience.


