Vivimu.comReviews of vivimu.com

After reading the current reviews. I thought I'd share my experience. When I received my item it was beyond wonderful. However my issue is like the last 2 commenting. It took 2 weeks to be shipped an in that time space I got a lot of emails from Vivimu with discounts an this an that. I was thinking about giving them another try but after reading these recent reviews. I'm not purchasing from Vivimu again.

Garbage company, Don't waste your time and money. You may not be disappointed your first or second order but trust me, As a reoccurring customer, do not trust this company to always send out your package. Currently 7 days since processing and 0 update whatsoever and my order completely disappeared from where im able to cancel. Plus on top of all that, It's currently the 3rd day since reaching out to customer support and again, 0 update. If anyone from the vivimu team is reading this, I hope you're doing well screwing over your customers. (Edit) After three or more weeks of waiting for the order they finally got back to me and said that they were low on product and had to wait for a shipping, Whether or not thats a legit excuse or an excuse nonetheless they should have been more responsive with there customer support department and updated the consumer efficiently and effectively. With all this being said im gonna be giving Vivimu a 2.5 star instead of a 1 star. If you're in the same situation I was in then the best advice I can give you is to be patient and not order from here again.

I've given 2 reviews before, both 5 star (review name was Tumble Weed) and I loved this place. But now I'm not so sure. My order was processed Saturday 28th, February. I paid an extra $15 for 2 day shipping and it is now March 5th and my order is STILL processing. This is the longest its ever taken and this is also the first time I didn't put Route protection so I'm hoping they didn't steal my money. Will update if I get my products I ordered. I emailed them today and will see if they get back to me. EDIT: Today is March 16th, gonna soon be the 17th. Still absolutely nothing. Not even an email back from customer service but they want to still send me emails on their dumb deals. I'm this close to trying to get my money back😒 EDIT#2: Its now March 20th 2026. Just got updated that my order has been shipped but we'll see if it comes. If it does I'll change my review. Took 3 weeks to get this shipped out. I'm moving in like 10 days lol. EDIT#3: Today is March 24th and my order came around 8:40 pm. Happy I got it before I move the 31st. Might get from other companies in the future. Yes I got my order. But never got a response from support which is a bit annoying but hey I got my stuff so it's whatever now. Also ordered from another place called Zero Point Extraction and got my order within 6 days which is how long this place took.

I have ordered from this website on multiple occasions, and my most recent experience has left me not wanting to return. It took them 11 days to ship my order and they didn't even send me everything I paid for. I reached out to customer service 3x before I got a response, over 2 days (and a weekend). When I finally did get a response they said that processing usually takes 48hrs, but they're having delays and its taking up to an extra 3 days. Then, they told me it would be shipped out monday, and it didn't get shipped until wednesday, because apparently one of the items they claimed to have in stock was actually out of stock and they had to wait to send my order until it was back in stock. They offered me a 40% off coupon on my next order, however, the prices on most of the good stuff are exorbitant and you can find the exact same thing for cheaper, even with the discount its STILL MORE EXPENSIVE than other vendors of the same product. They really screwed up though, when I finally got my order today, and I realized they had not sent me the correct amount for one of the products I ordered. They sent me 1/3 of it. Not only that, but the 1/3 i did receive was less than advertised. I have contacted customer service, AGAIN, and am waiting to hear back about the missing product.

I honestly think this is one of the most unprofessional online dealers. Customer service will not respond to you at all and if you sign up for a subscription, they will only ship some months and it is always on a different day. The concentrates are lackluster and full of impurities. The only redeeming quality of this place is the prices. Guess you get what you pay for. PS: Im not a competitor, I have been a loyal Vivimu customer since Sept 2023. These people refuse to respond and send my products to me!