Carrie
Terrible customer service, handling of concern, and never received the item
This was the worst customer experience I've ever had. I ordered a desk for my son several weeks back. I received no email confirmation and no updates. I only once got someone live by phone despite multiple phone calls to the store during store hours. They assured me the desk was coming, but several weeks later it never arrived. They only returned one voicemail and left only a generic message to call the store-they did not leave me any information on the status of my order as requested. Other voicemails and one detailed concern/complaint email to the store were simply not returned at all. Their online account system worked inconsistently. When it did work, it most recently said my order was cancelled when I did not cancel it. My son was crushed during this process-because I could give him no response to his inquiries about when it would arrive and he really needed the desk. This also did not allow for me to order a desk elsewhere-because I could not find out what the status of the order clearly was and did not know whether it was shipped or not. I now regret dealing with this company at all-and providing them with my credit card number. I know the desk was a popular item, but I find it inexcusable if there was a problem with the manufacturer that my customer service requests were ignored or poorly handled-and that the store apparently rarely picks up the phone during their working hours.