VivedecorReviews of vivedecor.com

This is NOT a legitimate, reputable company! I put in an order for an entertainment center on December 27, 2014. The confirmation email stated that it should arrive WITHIN 10 DAYS. By mid-January, I had left several voicemails and emails inquiring about my product, since THE FUNDS WERE TAKEN OUT OF MY ACCOUNT IMMEDIATELY! When no response was given, I called and left a voicemail to cancel my order, but no response was given. In addition, per their policy, I submitted a ticket via their "contact us" page to cancel my order. Their website states, "ViveDecor will send you an email confirming if your cancellation request has been approved or denied WITHIN 2 BUSINESS DAYS". It has been a month, yet still no reply from them! When the cancellation was not reflected in the status of my order, I filed a claim with my bank. At this point, the bank has refunded me my money, but I'm daily taking screenshots of my account status, which still says, 'To Be Shipped', rather than, 'Cancelled'. I have ATTEMPTED to leave dozens of emails, BUT THEIR VOICE MAILBOX IS ALWAYS FULL! I emailed them to let them know I was contacting the BBB, but I haven't had any communication returned in 2 months. THEIR SHIPPING TIME FRAME IS FALSE ADVERTISING, THEY DON'T HONOR THEIR CANCELLATION POLICY ON THEIR END, AND THEIR CUSTOMER SERVICE IS NON-EXISTENT!

Ordered a clock for about 110 dolars never received it, they don't pick up or write back. This company is a scam stay away!

Never order from oneclickmx dba vivedecor!! Horrible company!! They told me excuse after excuse regarding the delay of an order. I finally cancelled it and 5 months later, I received it from the manufacture! They will not respond to any communication regarding return and refund!!! Save yourself the headache!!

In June, I ordered a sofa from Vivedecor.com (apparently now Vivedecor.net), because they had the best price I could find for the item, and the reviews seemed alright. Big mistake on my part. My credit card was charged immediately and I got an initial auto-generated e-mail saying that the sofa would be shipped in 5-6 days but that delivery confirmation would follow. I waited about a week, but no delivery information came. What's more troubling, I went to vivedecor.com and saw that the domain was now up for sale (I later found the new vivedecor.net site). I tried e-mailing and calling the company number -- got a voicemail, left a message, but no one returned my call. I thought -- this must be a scam, so I called my credit card company and started a dispute. My credit card company agreed, and after waiting 10 days for a response from Vivedecor, they credited me back the funds. Fast forward SIX WEEKS: A Fedex Freight slip is left on my door. I call and they say they have a sofa for me. I got ZERO advanced notification, the company didn't bother to contact me at all when the dispute came in, or when I called and e-mailed. Nothing. I decent company would let you know that their domain was changing, that they had shipped your order; they would have given you tracking information. But they had zero communication with me. I am happy to say that I have found out that there are human beings (albeit terrible ones) working at the company, as shortly after the delivery the Vivedecor.NET contacted my credit card company to say it had been delivered and get their payment back. Overall, a terrible experience. I would recommend to no one, ever. It's worth spending the extra few dollars to buy from a credible and reputable company for peace of mind.

I was shipping for a new electric fireplace and located ViveDecor because they offered the lowest price on the internet. I placed my order over the phone with a lady named Nicole who was very very helpful in taking my order and in answering my questions. I placed my order for my Classic Flame Fireplace and I received it in just 5 business days. Everything was quick and easy. The best part was the price. ViveDecor was 200 dollars cheaper than any and all competition. Thanks Vive.

I was shopping online for a new electric fireplace insert. I did a google price comparison and ViveDecor was one of the 18 resellers that sold the product. What made me go with ViveDecor is the fact that they were 200 dollars cheaper than everyone else and offered free shipping. I was very pleased when I receives my new BLF50 in 5 business days. ViveDecor also emailed me tracking information and updates throughout the process

I have never taken the time to review any online purchase to date, and I have purchased many many items online over the years. This experience was so maddening, however, that I felt it right to warn others. There is absolutely no way to reach this company, via phone or email, and get any response whatsoever. I have called no fewer than 15 times and have gotten a voice recording every time telling me to leave a message. This is immediately followed by a recording saying the mailbox is full. I have sent 4 emails so far with no response from any, including the final email telling them to cancel my order immediately. I will now have to keep contacting my credit card company to cancel the order once they charge the card, which they do not do right away. All of this because there is no way to actually CANCEL your order online, nor check on the status of your order, NOR get a timeline of shipping, processing, etc. This company is 100% a scam and the positive emails on this string are FAKE, there is no doubt in my mind. Do not buy from this company!

Bait and Switch!!! I ordered a desk for $135. After waiting FOUR months for the arrival, I finally was able to speak to Chris on the phone who told me that if I wanted the desk I would need to pay $289. Customer service is the key to continued sales. I hope they go out of business for using these tactics.