Bart L.
Viturist for life thanks to customer service
What started as a pretty annoying issue turned me into a Viture fan for life! I recently bought a pair of Viture Luma Ultra glasses and the XR Pro adapter so i could charge my iPhone while using them. I was bummed that the advertized head tracking didnt work on iPhone but shrugged and kept enjoying the product. Then recently the new XR adapter ultra was released which resolved this issue for iPhone users while throwing in Switch 2 compatibility on top. That left me annoyed - I just spent 50+ € on an adapter that didnt do what I expected and would now have to buy another one (79 USD + 20€ shipping), which I decided against and was left with a sour taste. The next day, I got a follow up from Viture because I had abandoned the shopping cart. Against my normal habit of ignoring these mails, I responded to their question and explained my frustration. The reply mail was instantaneous (AI of course), but pretty quickly escalated to a human support agent. After exchanging my purchase details, Ruby was so kind as to register me for the XR adapter upgrade program and even covered the shipping - TL:DR I got the upgraded adapter for free while they had no obligation to offer me anything. That's customer service! Thanks Viture, thanks Ruby!
Response from VITUREAug 19, 2026
Thank you so much for such a detailed story, and for giving us the chance to turn a genuinely frustrating situation around. We completely understand the sting of spending on an adapter that didn't do what you expected, especially right before a better option launched. That's exactly the kind of thing we want our support to feel like, not just fixing a problem, but actually making it right. Thanks for giving us the chance to earn a fan for life, enjoy the Luma Ultra and the new adapter!


