VITUREReviews of viture.com

Received defected glasses. When i contactated Viture customer service. They told me to deal with Seel insurance. Seel ins says they only handle transit damages. Its because Jenniffer from Viture failed to read carefully my email for my return refumd request.

Absolutely terrible user experience and service.

The mobile docking was great until it needed a firmware update, for whatever reason i cannot get the firmware to complete. I've tried several cables, a separate docking dongle, different computers and none of that gets me past the "usb-c error". So basically the reason i bought this, to plat the switch 2 on, no longer works. So i assume until i get the firmware update, this is just a glorified battery pack. They were retarded to make it so difficult to update firmware on a f'n docking station.

Based on our experience, I cannot recommend this company. Although they advertise a warranty, it has not been honored in our case. When we requested a correction to our order, we were told the mistake was ours, despite evidence of a system error. Email responses have been delayed, and the assistance provided has been inconsistent and unhelpful. After spending nearly $1,000 on the Beast glasses, our return requests have gone unanswered. Communication has been poor, and we simply want the company to correct the error with the glasses and prescription.

my order never arrived and they made it clear this is between me and the shipper dont order directly from them they dont make themselves responsible, customer service team sucks, its been 3 months since i paid for a product i still have not received

A product is only as good as it's company's customer support and Viture is the absolute worst! They are woefully deficient in standing behind their products. I placed an order on March 23rd for the Viture Beast which I have not received. There is no tracking information, no communication, and no update as to whether or not the item even shipped. I contacted them via telephone but it goes directly to voice mail. I contacted them via e-mail to cancel my order but got a generic reply requesting the product serial number and a photo/video of a product I never received. This is a terrible company to deal with. To Viture- please do not reply with the canned "we value you as a customer" b.s. like you do to every other dissatisfied customer. It's dishonest and insulting. I will be contacting my creditor for resolution. There are too many competitors for me to go through this aggravation. Never again!

Hi Shaun, Thank you for your message, and I understand your concerns regarding the delay. The new order has already been created under #88198780489, and we have also arranged a complimentary upgrade to the bigger storage Neckband for all units at no additional cost. I am personally monitoring this order to make sure it is processed without further delay. The shipment is being prepared now, and we are pushing to have it dispatched as soon as possible. Once the package is shipped, I will share the tracking information with you immediately. We truly appreciate your patience throughout this process, and we understand the importance of these devices for your development work. Please rest assured that we are treating this with priority and are working to complete the delivery as quickly as possible. Thank you again for your continued support. Best, Maggie at VITURE Maggie

They claim they ship internationally in their shipping policies but at checkout the system states the order can't be shipped to my location. It can be that easy losing potential customers...