The Vitamin ShoppeReviews of vitaminshoppe.com

1) Why after signing in with ID and password, they are still verifying you as 'robot/not robot' with these stupid hard to see pictures. Very annoying ! 2) They send many emails as part of advertisement, but don't bother to send one last email with info that shipment arrived, like all other companies do. Also they do not provide information about what will be the carrier, which is important for some areas like my. 3) I always used Vita-cost for online orders except this time and was punished for this: the package of goods for above $110 value was thrown near my door, without ringing my doorbell even 1 time. I have founded in the dirt a few hours later. The package was poorly sealed and the package tape was unglued with pieces freely hanging on both sides. When I open the box, I was disgusted with many little tiny bugs crawling inside! So I had to clean up the whole mess. End of story of how to pay a lot of money for a lot of aggravation. 4) Finally, why VS cannot offer an option for picking up online orders at the store, since they have stores almost in any big city. Walmart and Target does it.

Horrible customer service. They advertise low rates but when you order the charge you the standard prices. And there is no one to talk to.

The Vitamin Shoppe Price Matching Policy is very unclear and doesn't appear to be explained anywhere on their website. Each store location has a different policy.

WORST website ever! maybe I should be thankful for the money I'm saving because I can't order online due to their unstable glitchy website. This is the second go around dealing with problems processing orders online. Last time took about 3months to resolve, I go in store and they tell me, "yeah, we know, others are having the same problem" that time was an issue where order online, pick up in store wasn't available. This time my order is submitted and I even get the email saying we received your order. Then the one that says it's processing, but please wait. Then later I get one saying it was cancelled due to payment issue. Even though it's the card on file, the same card I have been using. Card company, says nope you're card is fine, your account is fine, we aren't even showing anything from Vitaminshoppe trying to process. They have a problem on their side. I've tried to place the order through the app, same problem. I've called multiple times and while the front-line people are great and they really do try to help and be courteous, it is beyond their ability. I get transferred to corporate and go through the whole thing again but they're rude and condescending and wont' listen, they are adamant that it is my card. Now, I'm not only frustrated, i'm mad. So the other day I go into the store and purchase a few items, same card, and no problems. They tell me, yeah, sorry the website has problems. So FIX IT! I tried one last time today to place an online order, same problem... I call and tell them look I just used the same card in store a few days ago. my last online order that processed a month ago was with this card. She tries to place the order herself and can't... apologizes, and again says yes, they've received multiple complaints and tells me she'll escalate it. During all this I had used my Healthy awards, which has not been credited back to my account either... If i didn't live in Hawaii, where options are somewhat limited, shipping is costly and slow, I would never order from them again.

Bought salt lamp on thr online store. Plugged in n got crazy hot. No ul notation anywhr n shouldn't b selling these due fire danger. Called customer service first yingyang put no notes no refund. Cld 2day n all heard sorry yea ur full it. Now u cost me time n money n want me send back? Ugh dah more my time wasted 4 $16! Brainless people hete. Just give me my full refund so can cut cord lamp n throw away. Clueless place.

Worst customer service I have EVER received. I cancelled my account 3 months ago by speaking with a representative on the phone. On the 3rd, $30 was taken out of my account with no email no order number, nothing. I called and was told I would get it refunded that day by a SUPERVISOR. I was lied to and after calling 3 more times, and every time they said it was already refunded. Turns out it wasn’t, and they will not pay back the charge for overdrafting my bank account. DO NOT SHOP HERE OR GIVE THEM YOUR CREDIT CARD. SCAM

Buyer Beware. I was on auto delivery. Someone got into my acct via vitaminshoppe.com and changed the email address and ordered all 5 different items and sent to 5 different addresses. I called vitaminshoppe.com and they realized it was a scam. They said the orders that were fraudulent and they were manually ordered. Now sure that that means. You'd think if the user name and PW changed an alert email would go out to the original email or ask for confirmation but that didnt happen. I had them close my acct. I asked for a refund for the items I didnt order. The answer was call your credit card company and put in a dispute. We will help. I called the credit card company and they were blown away that they would make me file a dispute report. It's going to take several weeks to get my funds back. SO LAME and Irresponsible of The Vitamin Shoppe.

Placed an order for a product that we needed. It was supposed to ship within 3 days. 19 days later it arrived. Vitamin Shoppe apologized and offered me $5 off my next order. This is unacceptable and not an incentive to do business with them again. I asked to have someone from corporate email me or call me back. I was told that was not possible. I will never do business with them again.